eCareCRM vs FrontDesk
eCareCRM
ecarecrm.com
FrontDesk
frontdesk.careSide by side
| Figure | eCareCRM | FrontDesk |
|---|---|---|
| Price from | $499/mo | $299/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Healthcare CRM Software | 8.3 (#7) | 8.9 (#1) |
| Integrations | The site lists EHR and business systems including Epic, athenahealth, MEDITECH, Salesforce, Zoho CRM, and others, and describes real-time HL7 and FHIR integrations. | The integrations directory lists 90 connected tools, including Dentrix, Open Dental, athenahealth, and Google Calendar, and says 83 support full two-way sync. |
| Security | The security page states that eCareCRM uses AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and multi-factor authentication for admin roles. | FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified, with TLS 1.3 encryption in transit and AES-256 encryption at rest. |
| Trial | The maker offers a 30-day trial with full platform access and says no credit card is required. | New signups receive a 14-day Pro trial with 50 AI minutes, 500 staff calling minutes, and 2,000 texts; the pricing page says no credit card is required to start free. |
Plans
FrontDesk
- FreeFree
- Free planFree
- Pro$299 a month
- Elite$599 a month
- EnterprisePriced on request
In their own words
eCareCRM
eCareCRM is a healthcare CRM for coordinating patient engagement, referrals, intake, communications, scheduling, and operational workflows. It gathers inquiries from forms, calls, chats, referrals, and campaigns, then routes them by team, location, or specialty. A shared communication timeline brings together SMS, email, voice, web chat, and voicemail. Automated patient journeys can support recalls, appointment preparation, post-visit follow-ups, and re-engagement. The platform also automates review requests, sends negative feedback privately for routing, and monitors ratings. Its analytics cover acquisition, campaign return, acquisition costs, intake drop-offs, and provider or location performance. Listed integrations include Epic, athenahealth, MEDITECH, Salesforce, and Zoho CRM, with real-time HL7 and FHIR connections. eCareCRM supports Android, iOS, web, and API access. Starter costs $499 a month and Growth costs $1,499 a month; Enterprise pricing is custom-quoted. Pricing is also available on request. A 30-day trial includes full platform access and requires no credit card.
FrontDesk
FrontDesk offers healthcare practices a website on their own domain, with practice-specific content and online booking on every page. It generates pages and copy from practice details for review before publication, and connects scheduling to real-time availability in the FrontDesk calendar. Templates are listed for veterinary, dental, med spa, therapy, and home care practices, with additional specialties including primary care, pediatrics, and chiropractic. FrontDesk says practices own their domain, content, and site and can leave with them. Its broader platform also lists a 24/7 AI receptionist, appointment booking, two-way texting, call analytics, reminders, intake forms, and team management. FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified; a signed BAA is included with all plans before patient data is processed. The free plan includes a booking page and basic dashboard. Pro costs $299 a month, and new signups receive a 14-day Pro trial with no credit card required to start free.