Census CRM vs FrontDesk
Census CRM
censuscrm.com
FrontDesk
frontdesk.careSide by side
| Figure | Census CRM | FrontDesk |
|---|---|---|
| Price from | — | $299/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Healthcare CRM Software | 7.3 (#16) | 8.9 (#1) |
| Integrations | Officially listed integrations include CallRail, CTM, Twilio, Google Ads, Meta Ads, WordPress, Wix, Squarespace, Webflow, Kipu, and Sunwave. | The integrations directory lists 90 connected tools, including Dentrix, Open Dental, athenahealth, and Google Calendar, and says 83 support full two-way sync. |
| Purpose | Census CRM is a CRM built for addiction treatment and behavioral health admissions teams. | FrontDesk offers healthcare practices a website on their own domain, with practice-specific content and online booking on every page. |
| Security | Data is encrypted at rest and in transit, with audit logging, session timeout, reauthentication, and five role-based access levels. | FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified, with TLS 1.3 encryption in transit and AES-256 encryption at rest. |
| Support | Onboarding includes team training, documentation, video walkthroughs, and ongoing support. | The contact page lists email support at [email protected] and a stated response time of 24–48 hours. |
Plans
Census CRM
- Alumni LicensePriced on request
- Business Development LicensePriced on request
- Coordinator LicensePriced on request
FrontDesk
- FreeFree
- Free planFree
- Pro$299 a month
- Elite$599 a month
- EnterprisePriced on request
In their own words
Census CRM
Census CRM is a web-based customer relationship system for addiction treatment and behavioral health admissions teams. Its workflow uses Qualification, Approval, and Commitment stages, with a 14-step guided qualification process that branches dynamically and screens for substance, mental-health, and safety factors. Benefits are verified in real time and classified as HIGH, MEDIUM, or LOW risk. Facility matching considers level of care, bed availability, insurance acceptance, exclusions, and specialty programs. Listed connections include CallRail, CTM, Twilio, Google Ads, Meta Ads, WordPress, Wix, Squarespace, Webflow, Kipu, and Sunwave. Census CRM sends admission records to EMR systems such as Kipu and Sunwave but does not perform clinical charting. Security includes encryption, audit logging, session timeout, reauthentication, and five role-based access levels. The company states HIPAA compliance and 42 CFR Part 2 compliance. Pricing is on request, with a scoped onboarding fee for implementation, migration, and training.
FrontDesk
FrontDesk offers healthcare practices a website on their own domain, with practice-specific content and online booking on every page. It generates pages and copy from practice details for review before publication, and connects scheduling to real-time availability in the FrontDesk calendar. Templates are listed for veterinary, dental, med spa, therapy, and home care practices, with additional specialties including primary care, pediatrics, and chiropractic. FrontDesk says practices own their domain, content, and site and can leave with them. Its broader platform also lists a 24/7 AI receptionist, appointment booking, two-way texting, call analytics, reminders, intake forms, and team management. FrontDesk states that it is HIPAA compliant and SOC 2 Type II certified; a signed BAA is included with all plans before patient data is processed. The free plan includes a booking page and basic dashboard. Pro costs $299 a month, and new signups receive a 14-day Pro trial with no credit card required to start free.