Cerb vs Drag
Cerb
cerb.ai
Drag
dragapp.comSide by side
| Figure | Cerb | Drag |
|---|---|---|
| Price from | Free | $12/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 7 | 6 |
| Spec score · Shared Inbox Software | 9.4 (#2) | 9.3 (#3) |
| AI agents | AI agents are worker records that can own tickets, join groups, use tools, assist staff or customers, and connect to fourteen model providers or a self-hosted endpoint. | Drag Agent can classify incoming email, retrieve context, take actions and resolve or escalate conversations. |
| API | The REST Web API supports automation, synchronization, ticket creation, record searches, notifications, tasks and automation execution, with OAuth 2.0 and XML or JSON responses. | The public REST API uses API keys and JSON over https://app.dragapp.com/v2/ to access boards, columns, cards, tags and email sequences. |
| Founded | 2001 | Drag states that it was founded in 2017 by Nick Timms and Duda Bardavid. |
| Integrations | Connected services support OAuth, API keys, bearer tokens, HTTP Basic, AWS credentials, OpenID Connect, SAML, webhooks, portals and plugins. | Drag connects natively with Google Workspace services and WhatsApp, supports 5,000+ apps through Zapier, and offers a REST API and MCP server. |
| Rating on G2 | 3.8 out of 5 from 2 reviews | 4.5 out of 5 from 261 reviews |
| Shared inbox | Yes | Shared addresses such as support@ and sales@ become collaborative boards where each conversation has an owner. |
| What it does | Cerb provides shared inboxes for human and AI teams, routing and automating incoming work. | Drag is an AI-powered shared inbox for Gmail teams, usable inside Gmail or through a standalone web app. |
Plans
Cerb
- CommunityPrice not published
- Licensed Self-Hosted$40 a month
- Cerb Cloud$40 a month
- Cerb Cloud Slots$40 a month
- Community self-hostedFree
- Cerb Cloud$40 a month
- Licensed self-hosted$40 a month
Drag
- Starter$12 a month
- Plus$18 a month
- Pro$24 a month
- Starter$144 a year
- Plus$216 a year
- Pro$288 a year
In their own words
Drag
Drag is an AI-powered shared inbox for Gmail teams, available inside Gmail or in its web app. Teams can coordinate customer email using boards, assignments, notes, shared drafts, and collision detection. Its queue can bring together email, WhatsApp, live chat in early access, and a help center. Varley provides Copilot, Agents, Intelligence, and email assists; AI features are included in Plus and Pro, while Starter can add AI credits. Drag connects natively with Google Workspace services and WhatsApp, supports more than 5,000 apps through Zapier, and provides a REST API and MCP server. Plans allow unlimited users without a seat minimum. Starter has up to 10 automation rules and a three-month reporting window; Plus and Pro have unlimited rules and longer reporting windows. Pricing is listed from $12/user/mo billed annually, and a seven-day trial includes Pro features without requiring a credit card. Drag describes its users as teams of up to 200 people working in Gmail and Google Workspace, including support, sales, operations, IT, and HR teams.