Certero for Enterprise ITAM vs Freshservice
Certero for Enterprise ITAM
certero.com
Freshservice
freshworks.comSide by side
| Figure | Certero for Enterprise ITAM | Freshservice |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 7 |
| Spec score · IT Asset Management Software | 7.8 (#58) | 9.2 (#4) |
| Asset management | Features include hardware warranty tracking, costing rules, dashboards, KPIs, threshold alerts and custom groups built through a query builder or SQL. | Asset lifecycle, hardware, software and SaaS management track inventory, usage, compliance and retirement. |
| Integrations | Named connectors include Active Directory, Microsoft SCCM, Intune, WSUS, VMware, Hyper-V, AWS, Azure and Cisco Meraki; the page says 16 of 28 connectors are named there. | Freshworks says its marketplace has thousands of apps and its broader ecosystem exceeds 1,200 enterprise apps. |
| Purpose | CerteroX ITAM discovers and inventories technology assets across platforms in a shared system record. | Freshservice is an AI-powered IT management solution designed to simplify employee experiences. |
| Security | The ITAM page lists ISO 27001:2022, Cyber Essentials Plus and a SOC 2 Type 1 attestation. | Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. |
Plans
Freshservice
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- Starter$19 a month
- Growth$49 a month
- Pro$99 a month
- EnterprisePriced on request
In their own words
Certero for Enterprise ITAM
Certero for Enterprise ITAM has no write-up on Specifiction yet; its figures are above.
Freshservice
Freshservice is an IT management service for employee service and IT operations. Its service desk covers incident, change and problem management, service catalogs, knowledge management and SLA policies. IT asset management includes asset lifecycle management, discovery across on-premises, cloud and hybrid environments, and a continuously updated CMDB. Operations features include alert and on-call management, major incident management, service health monitoring and a status page. Freddy AI includes an agent studio, a copilot for drafting responses and summarizing tickets, and insights for identifying trends. Freshworks Marketplace lists more than 1,000 integrations, including Microsoft Teams, Slack, TeamViewer, Jira and Azure AD. Freshservice offers web access, iOS and Android apps, and RESTful API access; API rate limits vary by plan from 100 to 500 calls per minute. Freshworks states that data is encrypted at rest with AES 256-bit encryption and in transit with HTTPS and TLS 1.2. GDPR and SOC 2 are listed across the four plans. Annual billing starts at $19 a month, and a 14-day trial is offered without a credit card.