Certinia Professional Services Cloud vs Syncro Remote Access

Certinia Professional Services Cloud connects sales, staffing, project delivery, billing, and renewals for services businesses. The product is native to Salesforce and uses Salesforce customer records, user experience, and analytics. Projects, resources, and financials share one platform, with listed capabilities including resource planning, time tracking, utilization reporting, project financials, billing and invoicing, and a client portal. Veda adds intelligence across the services lifecycle using operational data. The service runs on web and API platforms and is paid, with pricing available on request. Open RESTful and SOAP APIs support CRUD operations, asynchronous bulk loads, near-real-time data streams, and social collaboration features. Named partners include Avalara, Concur, DocuSign, Expensify, Microsoft Outlook, MuleSoft, Plaid, Xactly, and Zenkraft. Application data resides on Salesforce cloud infrastructure under shared security responsibility. Certinia lists penetration testing, code review, scanning, release approvals, remediation, hardening, and monitoring.

Syncro Remote Access lets IT teams connect to and control managed devices for support and troubleshooting. Technicians can open a session from a support ticket or device view, and reach an endpoint over the internet without a VPN. The remote desktop feature accesses managed Windows and Mac endpoints; sessions support multi-monitor viewing, secure file transfer, and remote command prompt and registry tools. Sessions can require end-user permission or run unattended for server maintenance, and Syncro says each session is automatically logged. Splashtop remote access is included with a Syncro subscription. Syncro describes sessions as encrypted and its platform as SOC 2 Type II certified. Its cloud platform is intended for MSPs and internal IT departments, and the mobile app supports remote access on iOS and Android. Syncro lists more than 50 integrations. Pricing starts at $129/user/mo billed annually for the Core Plan, with unlimited endpoints; a 14-day trial does not require a credit card. There is no free plan. Syncro was founded in 2011 and is headquartered in Tampa, Florida.