Syncro Remote Access

Syncro Remote Access is remote control for managed devices, built into Syncro’s IT support platform. It suits MSPs and internal IT teams that want technicians to move from a ticket or device record straight into troubleshooting. Its workflow integration and included Splashtop access are compelling, but the annual per-user price and Windows-and-Mac endpoint boundary matter.

Overview

Remote sessions sit alongside Syncro’s support tickets and device views, so technicians can connect where the support work is already being handled. That is useful for teams that want remote access tied to their operational workflow rather than maintained as a separate service. Splashtop access comes with a Syncro subscription at no extra cost, although the subscription itself starts at a substantial per-user price.

Teams can require an end user to approve a session or use unattended access for server maintenance. Syncro says sessions are encrypted and automatically logged, and technicians can reach endpoints over the internet without a VPN. Those controls suit support work where access needs a record, but remote desktop access is specifically for managed Windows and Mac endpoints; Syncro’s broader platform coverage does not mean remote desktop control is available for every operating system.

Key features

Remote troubleshooting

Sessions support multi-monitor viewing, secure file transfer, remote command prompt, and registry tools. Together these cover more than screen sharing: technicians can transfer files and use system-level tools during support. Multi-monitor support is included in Team, while Core’s listed inclusions do not include it, so teams that rely on several displays should account for the higher tier.

Workflow and oversight

Launching a session from a ticket or device view keeps remote work connected to support and device workflows. Automatic session logging gives teams a record of remote access. Syncro also describes its sessions as encrypted and its platform as SOC 2 Type II certified. Its 50+ integrations span remote access, documentation, communication, security, and other functions, which may help teams connect related IT tools without treating remote access as the entire platform.

Mobile access

The Syncro app for iOS and Android supports remote device access, a practical option for technicians working away from a desktop. This does not change the stated remote desktop endpoint support: managed Windows and Mac devices.

Pricing

Syncro is paid software with no free plan. The 14-day free trial does not require a credit card, giving teams a short evaluation period before committing.

PlanPrice and termsWhat it includesCore Plan$129 a month (billed Annually); $129 per user/per month (monthly billing: $159)Per-user pricing, unlimited endpoints, remote access includedTeam Plan$179 a month (billed Annually); $179 per user/per month (monthly billing: $209)Per-user pricing, unlimited endpoints, remote access included, multi-monitor supportEnterprise / CustomCustom pricing; flexible terms and volume pricing availableFor large or complex organizations; PO billing, multi-year terms, and custom start datesCore is the lower-cost choice for teams that need remote access and unlimited endpoints but do not need the listed multi-monitor feature. Team adds multi-monitor support at a higher per-user rate. Both standard plans are priced per user, so unlimited endpoints do not make the subscription inexpensive for a large technician team. Monthly billing costs more than the annual-billed rate on both plans. Enterprise / Custom is aimed at larger or more complex organizations that need flexible terms rather than a published rate. The pricing page also lists 24/5 live support from a technician, Monday through Friday.

Platforms

The platform supports Windows, macOS, Linux, Android, iOS, and web. Syncro’s mobile app is offered for iOS and Android, while the remote desktop feature accesses managed Windows and Mac endpoints. The cloud deployment model and VPN-free internet access suit distributed support, but teams should distinguish platform availability from endpoint compatibility.

Who it's for

Syncro is a strong fit for MSPs and internal IT departments, particularly lean teams that want remote access integrated with device and ticket workflows. Its unattended sessions, logging, and remote troubleshooting tools suit technicians supporting managed endpoints, including server maintenance. It is a weaker fit for teams seeking a standalone, low-cost remote desktop product, or those needing remote desktop access to Linux endpoints.

Pros and cons

Included Splashtop access: remote access carries no extra stated charge beyond the Syncro subscription.

Ticket- and device-based launch: technicians can start a session from the records tied to their support work.

Useful controls and audit trail: permission-based or unattended sessions, system tools, encryption, and automatic logging cover varied support needs.

Unlimited endpoints on Core and Team: endpoint counts are not the listed pricing constraint; seats are priced per user.

High starting price: Core begins at $129 a month when billed annually, with a higher monthly-billing rate.

Multi-monitor support costs more: it is included in Team, not in Core’s listed inclusions.

Remote desktop endpoints are limited: access is described for managed Windows and Mac devices, despite broader platform support.

Alternatives

For project and service-business workflows rather than managed-device remote support, consider Avaza, which has a free plan with unlimited project collaborators and limited single-user allowances for timesheets and expenses, administration and finance, and resource scheduling.

Teamwork.com is another freemium project-management option: its free plan allows five projects, five users, and 100 automations. Choose it when those project limits suit the work better than Syncro’s device-support focus.

Scoro is worth considering for time-billing and project work; its Time-billing plan is $17 a month and includes Track and Invoice apps. It is not the same proposition as Syncro’s remote access for managed endpoints.

SuperOps is the closer alternative for teams comparing IT operations tools: it supports the same listed operating-system families and offers a Prime plan billed per endpoint, with a 100-endpoint minimum. That pricing basis may suit teams comparing endpoint costs against Syncro’s per-user model.

Deltek Maconomy is an enterprise ERP option for professional services firms, with pricing by demo request, rather than a direct remote-access substitute.

Accelo is a paid platform with custom-quote pricing based on team size and growth goals; consider it when that pricing approach and full-platform access are a better match.

BQE CORE is a paid option with custom-priced modules, including CRM; it may be relevant to buyers comparing professional-services business software.

Datto Endpoint Backup for Windows uses consumption-based pricing for storage, making it a different choice for teams focused on endpoint backup rather than remote support.

Browse Professional Services Automation Software or Remote Monitoring and Management Software for category-level comparisons.

Verdict

Choose Syncro Remote Access if your MSP or internal IT team wants remote sessions embedded in ticket and device workflows, with unattended access, logging, and Splashtop included in the subscription. Unlimited endpoints and broad support controls strengthen the offer for technicians managing Windows and Mac devices. Look elsewhere if per-user pricing is too costly, if multi-monitor support must come at the Core price, or if your remote desktop work depends on Linux endpoints.