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Xcellerate RMM

rmmlabs.io

From €1.25/mo Free plan WebWindowsmacOSLinuxAPISelf-hosted
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Spec score 7.9 #9 of 17 in Remote Monitoring and Maintenance Software

What it is

Xcellerate RMM is an open-core remote monitoring and management platform for managed service providers and internal IT teams. It monitors, manages, and secures Windows, macOS, and Linux endpoints, with self-hosted and cloud-hosted deployment options. Agents gather CPU, memory, disk, network, service, and event-log metrics, with alerts delivered by email, push notification, webhook, or PSA ticket.

Inventory covers hardware, software, database instances, scheduled tasks, certificates, and active listener ports. Patch controls include approvals, deferrals, and update rings; AppDeploy uses package managers such as winget and Chocolatey for fleet software delivery. Remote access includes RustDesk-based desktop access, background services, terminal, and file access. A network probe inventories network equipment and segments, with Active Directory or Samba AD, DNS, and DHCP integration. Community is free for self-hosted use, with unlimited devices and technicians. Cloud costs €1.25 per device per month, billed monthly, with the first 10 devices free forever; it includes hosting, backups, automatic updates, email support, and EU data residency.

Spec sheet

Purpose
Xcellerate RMM is an open-core remote monitoring and management platform for managed service providers and internal IT teams.Read 3 Oct 2026 · docs.rmmlabs.io
Deployment
Xcellerate RMM is available as a self-hosted deployment or as a cloud-hosted option managed by RMM Labs.Read 3 Oct 2026 · docs.rmmlabs.io
Security
The pricing page says SSO and MFA are included in the free source-available core and every Cloud plan.Read 3 Oct 2026 · rmmlabs.io
Support
Community support is through the forum and documentation; paid tiers list email support for Cloud and tiered business-hours, 24×5, or 24×7 support for Enterprise.Read 3 Oct 2026 · rmmlabs.io
Headquarters
Sofia, BulgariaRead 28 Sep 2026 · rmmlabs.io
Company
RMM Labs Ltd lists its headquarters at 25 Vitosha Blvd, 1000 Sofia, Bulgaria.Read 3 Oct 2026 · rmmlabs.io
API and integrations
The platform provides a REST API and describes built-in connectors for PSA and documentation tools, plus marketplace connectors for backup and security tools.Read 3 Oct 2026 · docs.rmmlabs.io
Endpoints
The platform monitors, manages, and secures endpoints running Windows, macOS, or Linux.Read 3 Oct 2026 · docs.rmmlabs.io
Inventory
The product inventories hardware, software, database instances, scheduled tasks, certificates, and active listener ports.Read 3 Oct 2026 · rmmlabs.io
Monitoring
Agents collect CPU, memory, disk, network, service, and event-log metrics, and alerts can be delivered by email, push notification, webhook, or PSA ticket.Read 3 Oct 2026 · docs.rmmlabs.io
Network management
A network probe can inventory switches, ports, devices, VLANs, subnets, and ranges, with Active Directory or Samba AD, DNS, and DHCP integration.Read 3 Oct 2026 · rmmlabs.io
Patching and deployment
Patch strategies support approvals, deferrals, and update rings, while AppDeploy uses package managers such as winget and Chocolatey for fleet-wide software delivery.Read 3 Oct 2026 · rmmlabs.io
Plugin security
The plugin framework uses signed, sandboxed, permission-scoped extensions.Read 3 Oct 2026 · rmmlabs.io
Remote access
Remote access includes RustDesk-based remote desktop plus background services, terminal, and file access.Read 3 Oct 2026 · rmmlabs.io

Plans and prices

Community Free Unlimited devices & technicians · Self-hosted · All features included · Community forum and documentation support Read 3 Oct 2026 · rmmlabs.io
Cloud €1.25 a month €1.25 per device / month, billed monthly; first 10 devices free, forever Per device · First 10 devices free · Hosting, backups, automatic updates · Email support · EU data residency Read 3 Oct 2026 · rmmlabs.io
Enterprise Standard €15,000 a year €15,000 / year Unlimited devices · 8×5 business-hours support · Dedicated technical account manager · Training · Upgrade and migration assistance Read 3 Oct 2026 · rmmlabs.io
Enterprise Premium €25,000 a year €25,000 / year Unlimited devices · 24×5 support with 4-hour response · Engineering access · Custom SLA · Quarterly health checks Read 3 Oct 2026 · rmmlabs.io
Enterprise Elite €45,000 a year €45,000 / year Unlimited devices · 24×7 support with 2-hour response · Custom feature development · Private cloud option · Named senior support engineer Read 3 Oct 2026 · rmmlabs.io

Every Xcellerate RMM plan and price →

Strong points and limits

Strong points

  • Supports Windows, macOS, and Linux endpoints
  • Offers self-hosted and cloud-hosted deployment
  • Patch controls include approvals, deferrals, and update rings
  • Provides REST API and built-in connectors
  • Free Community plan includes unlimited devices and technicians

Limits

  • Cloud costs €1.25 per device per month
  • Cloud price is billed monthly
  • Enterprise Standard costs €15,000 per year
  • Enterprise Premium and Elite cost €25,000 and €45,000 per year

Who it suits

Xcellerate RMM suits managed service providers and internal IT teams managing Windows, macOS, or Linux endpoints. Community is for self-hosted use, while Cloud provides RMM Labs-managed hosting.

Verdict

Xcellerate RMM covers endpoint monitoring, patching, remote access, inventory, and network management across three operating systems. Its self-hosted Community plan is free; Cloud pricing is per device, with the first 10 devices free forever.

Where Specifiction places it

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