Level.io vs Xcellerate RMM
Level.io
level.ioXcellerate RMM
rmmlabs.ioSide by side
| Figure | Level.io | Xcellerate RMM |
|---|---|---|
| Price from | $2/mo | €1.25/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 5 |
| Spec score · Remote Monitoring and Management Software | 8.4 (#8) | 7.9 (#21) |
| Spec score · Remote Monitoring and Maintenance Software | 8.4 (#4) | 7.9 (#9) |
| Headquarters | Asheville, North Carolina, United States | Sofia, Bulgaria |
| Monitoring | Monitors track CPU, memory, disk, and service health, with sub-minute check intervals and configurable threshold alerts. | Agents collect CPU, memory, disk, network, service, and event-log metrics, and alerts can be delivered by email, push notification, webhook, or PSA ticket. |
| Security | Level states it maintains a SOC 2 Type II report, offers SSO through Okta, Google, and Authentik, and encrypts data in transit and at rest. | The pricing page says SSO and MFA are included in the free source-available core and every Cloud plan. |
| Support | Support is included for every customer, with live chat staffed weekdays from 8:00 AM to 5:00 PM Eastern and help by email, phone, and support meetings. | Community support is through the forum and documentation; paid tiers list email support for Cloud and tiered business-hours, 24×5, or 24×7 support for Enterprise. |
Plans
Xcellerate RMM
- CommunityFree
- Cloud€1.25 a month
- Enterprise Standard€15,000 a year
- Enterprise Premium€25,000 a year
- Enterprise Elite€45,000 a year
In their own words
Xcellerate RMM
Xcellerate RMM is an open-core remote monitoring and management platform for managed service providers and internal IT teams. It monitors, manages, and secures Windows, macOS, and Linux endpoints, with self-hosted and cloud-hosted deployment options. Agents gather CPU, memory, disk, network, service, and event-log metrics, with alerts delivered by email, push notification, webhook, or PSA ticket.
Inventory covers hardware, software, database instances, scheduled tasks, certificates, and active listener ports. Patch controls include approvals, deferrals, and update rings; AppDeploy uses package managers such as winget and Chocolatey for fleet software delivery. Remote access includes RustDesk-based desktop access, background services, terminal, and file access. A network probe inventories network equipment and segments, with Active Directory or Samba AD, DNS, and DHCP integration. Community is free for self-hosted use, with unlimited devices and technicians. Cloud costs €1.25 per device per month, billed monthly, with the first 10 devices free forever; it includes hosting, backups, automatic updates, email support, and EU data residency.