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SPECIFICTION
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Pulseway

pulseway.com

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Spec score 8.1 #10 of 29 in Managed Service Provider Software

What it is

Pulseway is a remote management platform for workstations, servers and network devices, with solutions presented for MSPs, IT departments and education organizations. Monitoring and alerts cover Windows, Mac, Linux, network devices and IoT. Remote control includes unlimited sessions and multi-screen support; scripting, auto-remediation and operating-system and third-party application patching are also listed. The patch management page names more than 300 out-of-the-box application titles. Integrations include Autotask, Zendesk, PagerDuty, Webroot, Slack, IT Glue, Warranty Master and ConnectWise Manage. Autotask and Zendesk can create tickets for notifications meeting configured priority criteria. Pulseway describes a hybrid deployment model and lists agents for Windows, Linux, macOS and BSD, with minimum operating system requirements for supported agents. Agents and client software require outbound HTTPS on TCP 443 and no inbound ports. The company says connections and messages use AES 256-bit encryption, and two-factor authentication is mandatory. Pricing is available on request; monthly, annual and three-year options, volume discounts and add-ons are listed, along with a one-time advanced onboarding fee of €149.

Spec sheet

Purpose
Pulseway manages and troubleshoots workstations, servers, and network devices remotely.Read 5 Oct 2026 · pulseway.com
Product
Pulseway RMM lets IT departments and MSPs monitor, manage, and troubleshoot workstations, servers, networks, and mobile devices remotely.Read 5 Oct 2026 · pulseway.com
Intended users
Pulseway describes its RMM software as serving IT departments and managed service providers.Read 5 Oct 2026 · pulseway.com
Integrations
Listed integrations include Pulseway PSA, ConnectWise Manage, Autotask, Zendesk, PagerDuty, Slack, IT Glue, Webroot, Bitdefender, Unitrends, and Datto.Read 5 Oct 2026 · pulseway.com
Support
The Enterprise Server installation page says trial users are assigned a dedicated technical contact and points to a user forum, blog, and guides.Read 5 Oct 2026 · pulseway.com
Founded
2011Read 28 Sep 2026 · pulseway.com
Authentication
Pulseway says two-factor authentication is mandatory for all instances and supports mobile push approval or TOTP apps.Read 5 Oct 2026 · pulseway.com
Automation
Its automation engine supports routine tasks such as script execution and service restarts, as well as more complex workflows.Read 5 Oct 2026 · pulseway.com
Customer support
The trial installation page says trial users are assigned a dedicated technical contact and can use the community forum, blog, and guides for help.Read 5 Oct 2026 · pulseway.com
Datacenter
Pulseway says it hosts servers in US East Coast data centers and lists ISO certification, LEED certification, SOC 2, and Uptime Institute among applicable standards or certifications.Read 5 Oct 2026 · pulseway.com
Downloads
The downloads page lists Windows, Linux, macOS, and BSD agents, with minimum operating system versions for supported agents.Read 5 Oct 2026 · pulseway.com
Encryption
Pulseway says service connections use RSA public/private key exchange and AES 256-bit session encoding, and messages use AES 256-bit encryption.Read 5 Oct 2026 · pulseway.com
Hosting and compliance
Pulseway says its servers are hosted in US East Coast data centers and identifies ISO certification, LEED certification, SOC 2, and Uptime Institute compliance there.Read 5 Oct 2026 · pulseway.com
Monitoring
The product offers real-time monitoring and customizable alerts for servers, networks, workstations, and mobile devices.Read 5 Oct 2026 · pulseway.com
Network access
Pulseway says its agents do not require inbound network ports and require outbound HTTPS on TCP 443.Read 5 Oct 2026 · pulseway.com
Network requirement
Pulseway says its agents and client software need no inbound ports and require outbound HTTPS on TCP 443.Read 5 Oct 2026 · pulseway.com
Patching
Pulseway automates operating system and third-party application patch management.Read 5 Oct 2026 · pulseway.com
Remote control
Built-in Remote Control connects to Windows or macOS devices from iOS, macOS, Android, or Windows devices.Read 5 Oct 2026 · pulseway.com
Self-hosted requirements
The Enterprise Server installation page lists Windows Server 2016, at least 2 GB RAM, .NET Framework 4.5.2 or higher, SQL Server 2016 or newer, a static IP, and an SSL certificate as server requirements.Read 5 Oct 2026 · pulseway.com
Supported agent systems
The downloads page lists agents for Windows 10 or later, macOS 13 or later, and multiple Linux distributions, and warns unsupported or older versions may not be supported.Read 5 Oct 2026 · pulseway.com
Ticketing integration
The Autotask and Zendesk integrations can create tickets for Pulseway notifications that meet configured priority criteria.Read 5 Oct 2026 · pulseway.com
Unsupported devices
Pulseway says devices outside the listed operating systems or below the minimum versions are unsupported and may be blocked from connecting.Read 5 Oct 2026 · pulseway.com

Plans and prices

Pulseway RMM Priced on request Monthly, annual, and 3-year options · volume discounts · configurable endpoints, MDM, and security add-ons · one-time advanced onboarding fee of €149 Read 5 Oct 2026 · pulseway.com

Every Pulseway plan and price →

Strong points and limits

Strong points

  • Remote control includes unlimited sessions and multi-screen support.
  • Patch catalog lists more than 300 application titles.
  • Scripting and auto-remediation are available.
  • Two-factor authentication is mandatory for all instances.
  • No inbound ports are required for agents or client software.

Limits

  • Pricing is available on request.
  • A €149 one-time advanced onboarding fee is listed.
  • Unsupported or older operating systems may not be supported.
  • Outbound HTTPS on TCP 443 is required.

Who it suits

Pulseway suits MSPs and IT teams that need remote monitoring, control, patching and automation. Education organizations are also among its stated intended users.

Verdict

Pulseway combines remote monitoring and control with patching, automation and integrations. Review its supported operating system versions, network requirement and requested-price model before choosing a deployment.

Where Specifiction places it

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