MSP360 RMM

Overview

MSP360 RMM is a cloud-based management platform for service providers overseeing client endpoints. It is strongest for MSPs that want monitoring, patching, browser-based remote access, automation, and ticketing together, with a free tier sized for smaller client estates.

Its clearest trade-off is audience: Community Edition is explicitly for MSPs serving external clients, not internal IT departments. Paid licensing scales by endpoint, so the cost rises with the fleet even though volume discounts apply at 25 endpoints.

Key features

Monitoring and patching

Real-time alerts cover CPU, memory, and available disk space, giving technicians a way to spot performance issues across Windows, macOS, and Linux endpoints. Operating-system updates for all three systems and third-party application updates can be managed from one console, a useful consolidation for providers maintaining mixed client environments.

Remote access and automation

Browser-based remote access connects to Windows and macOS devices at no additional cost, and unattended access is supported. The lack of stated Linux remote access makes this less complete for teams that need equivalent remote support across every managed operating system.

Group Action Tasks run software installations, updates, or scripts across multiple devices on demand or on a schedule. That supports repeatable maintenance across client fleets without requiring each action to be handled device by device.

Ticketing and integrations

RMM alerts can automatically create tickets in the built-in ticketing system, which is included in Community Edition at no cost. ConnectWise PSA and HaloPSA are listed integrations, and an RMM API is included; these are practical options for fitting the product into a provider’s service workflow.

MSP360 says it uses encrypted connections to improve account security. The platform is cloud-deployed, and MSP360 says the company was established in 2011 by IT professionals and is headquartered in Pittsburgh, Pennsylvania.

Pricing

The freemium model gives MSPs a way to start without a recurring software charge, but the free tier has a hard cap of 50 endpoints. It includes Community Edition without a time limit, along with ticketing, documentation, and community resources. Community Edition support is limited to up to two support tickets per year, so providers needing regular direct assistance should consider the paid plan.

MSP360 RMM Community Edition: free. Up to 50 endpoints; MSPs only; no time limit. It is intended for providers serving external clients and is not intended for internal IT departments.

MSP360 RMM: $1.75 a month, billed per endpoint/month. Licensing is per endpoint, with a volume discount at 25 endpoints. The paid plan includes 24/7/365 live technical support, making it the better fit for providers that need support coverage or exceed the Community Edition cap.

A 15-day free trial provides access to key features without limitations. The published starting rate is low, but per-endpoint billing means the total depends on the number of devices being managed.

Platforms

The RMM is a cloud service with endpoint management for Windows, macOS, and Linux. Android, iOS, and web also appear in its platform coverage, but the stated endpoint-management support is limited to the three desktop operating systems. Browser-based remote access is available for Windows and macOS devices.

Who it's for

MSP360 RMM is a sound fit for MSPs that manage external clients, particularly those with up to 50 endpoints who can use Community Edition or larger providers willing to pay per endpoint. Its mixed-OS patch management, scheduled multi-device actions, and alert-triggered tickets suit routine fleet operations.

It is a poor fit for internal IT teams seeking the free edition, and organizations requiring browser-based remote access to Linux endpoints should look elsewhere. Providers who need frequent direct support may also find Community Edition’s annual ticket allowance restrictive.

Pros and cons

Pros

Free tier for up to 50 endpoints: MSPs can use Community Edition indefinitely without a software charge.

Broad maintenance coverage: OS patching across Windows, macOS, and Linux plus third-party application updates are managed from one console.

Useful workflow automation: Tasks can install software, update devices, or run scripts across multiple endpoints on demand or by schedule.

Included remote access and ticketing: Browser-based Windows and macOS access costs extra nothing, while alerts can create tickets in the included system.

Cons

Free edition is MSP-only: Internal IT departments are outside its intended audience.

Community support is limited: MSPs can submit up to two support tickets per year, unlike the paid plan’s 24/7/365 live technical support.

Remote access coverage is narrower than patch coverage: Browser-based connections are stated for Windows and macOS, not Linux.

Paid costs scale by endpoint: The per-endpoint model can increase the bill as a provider’s managed fleet grows, even with a volume discount at 25 endpoints.

Alternatives

ManageEngine RMM Central is worth considering for teams that want a free tier capped at 25 devices or a self-hosted platform; its Enterprise Edition for 50 devices is $1,195 a year.

Naverisk is a paid RMM alternative with a free trial; its listed free offering is data backup for Naverisk partners, with Wasabi storage costs extra.

NetLock RMM may suit teams looking for a free community edition capped at 25 devices, with unlimited tenants, users, and locations.

Xcellerate RMM offers a free, self-hosted Community plan with unlimited devices and technicians, which may be a better match for teams prioritizing those terms.

SimpleHelp is a paid alternative with a 5-session bundle listed at $1,350 a month.

Atera is another paid option, with Pro and Growth plans that include unlimited endpoints.

Pulseway is a paid alternative with monthly, annual, and three-year options, volume discounts, and configurable endpoints, MDM, and security.

Cinch RMM has a free plan for up to five users and a Starter plan billed annually at $83 a month; it is an option for teams comparing user-based entry terms.

Compare more options in our Remote Monitoring and Management Software directory.

Verdict

Choose MSP360 RMM if you are an MSP that wants integrated monitoring, cross-platform patch management, automation, and alert-driven ticketing, especially if your estate fits the free 50-endpoint limit.