NinjaOne vs Xcellerate RMM
NinjaOne
ninjaone.comXcellerate RMM
rmmlabs.ioSide by side
| Figure | NinjaOne | Xcellerate RMM |
|---|---|---|
| Price from | $1.50/mo | €1.25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 5 |
| Spec score · Remote Monitoring and Management Software | 8.8 (#6) | 7.9 (#21) |
| Spec score · Remote Monitoring and Maintenance Software | 8.8 (#3) | 7.9 (#9) |
| Company | NinjaOne says it exists to simplify IT by unifying endpoint management, automation, and security in one platform. | RMM Labs Ltd lists its headquarters at 25 Vitosha Blvd, 1000 Sofia, Bulgaria. |
| Deployment | cloud | Xcellerate RMM is available as a self-hosted deployment or as a cloud-hosted option managed by RMM Labs. |
| Headquarters | Austin, Texas, United States | Sofia, Bulgaria |
| Remote access | Technicians can take one-click remote control of managed endpoints through four remote-access options with cross-operating-system support. | Remote access includes RustDesk-based remote desktop plus background services, terminal, and file access. |
| Security | NinjaOne states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified. | The pricing page says SSO and MFA are included in the free source-available core and every Cloud plan. |
| Support | NinjaOne advertises 24x7 support localized in seven languages and provides support tickets, academy training, community resources and a product roadmap. | Community support is through the forum and documentation; paid tiers list email support for Cloud and tiered business-hours, 24×5, or 24×7 support for Enterprise. |
Plans
NinjaOne
- NinjaOne endpoint management$1.50 a month
- Per-device commercial pricing$1.50 a month
Xcellerate RMM
- CommunityFree
- Cloud€1.25 a month
- Enterprise Standard€15,000 a year
- Enterprise Premium€25,000 a year
- Enterprise Elite€45,000 a year
In their own words
NinjaOne
NinjaOne is a cloud-based IT operations platform for endpoint management, autonomous patching, backup, and remote access. It is designed for IT teams and managed service providers monitoring, protecting, and managing endpoints. Its RMM features include real-time monitoring and alerts, automated patching, endpoint task automation, and condition-based auto-remediation. NinjaOne says its RMM can patch Windows, macOS, and Linux and update more than 200 third-party applications. Mobile device management covers Android and Apple devices, with enrollment, policy controls, and real-time visibility. Backup is available for endpoints, servers, and SaaS, with compliance support for Microsoft 365 and Google Workspace. Named integrations include CrowdStrike, Microsoft Intune, ServiceNow, SentinelOne, Slack, Okta, and Splashtop. The company states that it is FedRAMP Moderate Authorized, SOC 2 compliant, and ISO 27001 certified, and advertises free, unlimited support plus 24x7 support localized in seven languages. A 14-day trial is offered. Pricing is on request; the listed endpoint management plan starts at $1.50 a month per device at 10,000 endpoints and increases to 3.75 USD at 50 or fewer endpoints.
Xcellerate RMM
Xcellerate RMM is an open-core remote monitoring and management platform for managed service providers and internal IT teams. It monitors, manages, and secures Windows, macOS, and Linux endpoints, with self-hosted and cloud-hosted deployment options. Agents gather CPU, memory, disk, network, service, and event-log metrics, with alerts delivered by email, push notification, webhook, or PSA ticket.
Inventory covers hardware, software, database instances, scheduled tasks, certificates, and active listener ports. Patch controls include approvals, deferrals, and update rings; AppDeploy uses package managers such as winget and Chocolatey for fleet software delivery. Remote access includes RustDesk-based desktop access, background services, terminal, and file access. A network probe inventories network equipment and segments, with Active Directory or Samba AD, DNS, and DHCP integration. Community is free for self-hosted use, with unlimited devices and technicians. Cloud costs €1.25 per device per month, billed monthly, with the first 10 devices free forever; it includes hosting, backups, automatic updates, email support, and EU data residency.