Naverisk vs Xcellerate RMM

Naverisk is an IT services automation suite combining remote monitoring and management (RMM), Service Desk, professional services automation (PSA), and data protection. It is designed for MSPs and IT professionals, with cloud or on-premise hosting options. RMM supports Windows, Linux, Mac, and SNMP devices, and tasks can be launched manually, on demand, in response to events, or on a schedule across devices and customers. Service Desk provides ticket collaboration and routing, technician scheduling, and knowledge documentation at site and device level. PSA covers contracts, projects, automated billing, and business intelligence reporting. Arma Data Protection describes encryption in transit and at rest, role-based access, two-factor authentication, and air-gapped immutable storage. The mobile app handles tickets and alerts; iOS device-management support is described as coming soon. Naverisk advertises 24/7 global support at no additional cost. There is no free plan, but a free trial is available. The listed starting price is $110/mo; Microsoft 365 backups are listed at $0.50 a month per user, with Wasabi storage costs excluded.

Xcellerate RMM is an open-core remote monitoring and management platform for managed service providers and internal IT teams. It monitors, manages, and secures Windows, macOS, and Linux endpoints, with self-hosted and cloud-hosted deployment options. Agents gather CPU, memory, disk, network, service, and event-log metrics, with alerts delivered by email, push notification, webhook, or PSA ticket.

Inventory covers hardware, software, database instances, scheduled tasks, certificates, and active listener ports. Patch controls include approvals, deferrals, and update rings; AppDeploy uses package managers such as winget and Chocolatey for fleet software delivery. Remote access includes RustDesk-based desktop access, background services, terminal, and file access. A network probe inventories network equipment and segments, with Active Directory or Samba AD, DNS, and DHCP integration. Community is free for self-hosted use, with unlimited devices and technicians. Cloud costs €1.25 per device per month, billed monthly, with the first 10 devices free forever; it includes hosting, backups, automatic updates, email support, and EU data residency.