ChangeGate vs Serviceaide ITSM
ChangeGate
changegate.ioServiceaide ITSM
serviceaide.comSide by side
| Figure | ChangeGate | Serviceaide ITSM |
|---|---|---|
| Price from | — | $2,800/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 2 |
| Spec score · Change Management Software | 7.0 (#17) | 7.4 (#11) |
| Purpose | ChangeGate is a change governance system that records business, operational and technical changes, including their risk assessments, approvals, tests and outcomes. | ChangeGear provides change management and IT service management, with cloud and on-premises deployment options. |
Plans
Serviceaide ITSM
- Change Management$2,800 a month
- ITSM - ESMPriced on request
In their own words
ChangeGate
ChangeGate is a web-based change governance system that records business, operational, and technical changes from request through closure. Its lifecycle includes impact analysis, approvals, planning, execution, hypercare, post-implementation review, and closure. Structured requests support RACI ownership, change approval board voting, and a recorded decision trail. The system provides 5x5 risk scoring and a Lite CMDB linking changes to systems, sites, equipment, and services. Teams can attach test and rollback plans, use blackout and freeze calendars, and route urgent work through an emergency path. Hypercare monitoring and post-implementation reviews capture outcomes and benefits. ChangeGate can assemble evidence packs containing approvals, reasons, risks, tests, outcomes, and benefits. Executive, operational, and personal dashboards show change value, risk, deadlines, approvals, and user actions. The maker says it supports SOC 2 CC8.1, ISO 27001 A.8.32, and TISAX expectations, without guaranteeing audit outcomes. Pricing is on request.
Serviceaide ITSM
Serviceaide ITSM has no write-up on Specifiction yet; its figures are above.