Channels vs DialerBee
Channels
channels.app
DialerBee
dialerbee.comSide by side
| Figure | Channels | DialerBee |
|---|---|---|
| Price from | $24/mo | $69/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 3 |
| Spec score · Sales Dialer Software | 8.2 (#9) | 8.4 (#7) |
| Integrations | The maker lists Shopify, Pipedrive, Magento, Integromat, HubSpot, Zendesk, Clientify, and Zapier integrations. | Listed integrations include HubSpot, Salesforce, Zoho CRM, Microsoft Dynamics, Pipedrive, Google Calendar, Microsoft 365, WhatsApp Business, Zapier, Make, and Google Sheets. |
| Product | Channels describes itself as a data-powered cloud phone system that shows customer details when they call. | DialerBee describes itself as a multilingual AI contact center platform for inbound queues, outbound campaigns, messaging, AI assistance, customer experience, and reporting. |
| Support | The maker says customer support is available 24/7 by phone, email, and live chat. | Starter includes email support, Professional includes priority support and a customer success manager, and Enterprise includes dedicated support and an SLA. |
Plans
In their own words
Channels
Channels is a cloud phone system that displays customer details during calls. It supports web calls, outbound calls, SMS, and international business phone numbers. Its IVR routes callers to an agent or department based on keypad selection, while call context can show names, order details, and recent calls. Listed integrations include Shopify, Pipedrive, Magento, Integromat, HubSpot, Zendesk, Clientify, and Zapier. Channels also provides an API for pushing and pulling data and webhooks for sending event data to third-party apps. It is listed for Android, iOS, web, and extension. A 7-day trial includes full software access, a phone number, and starting calling credit; no credit card is required. Plus costs $24 a month billed annually and includes up to five numbers and 30 days of call history and recording storage. Advanced costs $62 a month billed annually, with unlimited numbers and 365 days of history and storage. The maker says support is available 24/7 by phone, email, and live chat.
DialerBee
DialerBee is a multilingual AI contact center platform for inbound queues, outbound campaigns, messaging, customer experience and reporting. Its inbox groups voice, WhatsApp, SMS and email into customer threads, though inbound email ingestion is described as planned. Outbound dialing options are preview, progressive, power and predictive; AI answering-machine detection is described as supporting 11 languages. Layla is an AI voice agent, while live agent assist provides call summaries, sentiment, suggested replies and live transcription. Its interface and language-aware AI support English, Arabic, Spanish, French, Italian, German, Turkish, Hindi, Urdu, Portuguese and Indonesian. Listed integrations include CRM systems, calendars, WhatsApp Business, Zapier, Make and Google Sheets. The developer portal documents REST endpoints and webhook events. DialerBee supports Android, iOS, web and API access. Starter costs $69.00 per month and Professional costs $129.00 per month; annual billing saves 20%. There is a 14-day trial and no free plan. The maker identifies BPOs, collections teams, telecom resellers and regulated contact centers as target users.