Chargeback Gurus Platform vs DisputeFlow
Chargeback Gurus Platform
chargebackgurus.comDisputeFlow
disputeflow.appSide by side
| Figure | Chargeback Gurus Platform | DisputeFlow |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 2 |
| Spec score · Chargeback Management Software | 7.5 (#9) | 7.6 (#7) |
| Analytics | The analytics offering is presented as a way to uncover vulnerabilities, identify trends, and improve business processes. | DisputeFlow provides recovered revenue tracking, dispute outcomes, case trends, and reason breakdowns. |
| Purpose | The platform combines AI-orchestrated technology and industry expertise to manage the chargeback lifecycle. | DisputeFlow helps Shopify merchants respond to chargebacks by collecting order evidence and generating AI-assisted evidence packs. |
| Security | The security page states PCI DSS 4.0, SOC 2 Type 2, GDPR, and ISO 27001 compliance or certification claims. | The maker says the Shopify integration uses OAuth 2.0 with limited scopes and that it does not store card numbers or sensitive payment information. |
| Support | The platform offering includes continuous guidance, best practices, strategic support, and consulting for custom dispute package frameworks. | The site lists email support at [email protected]; Starter includes email support and Growth includes priority support. |
Plans
Chargeback Gurus Platform
- Chargeback Gurus PlatformPriced on request
In their own words
Chargeback Gurus Platform
Chargeback Gurus Platform combines tools and industry expertise for managing the chargeback lifecycle, from alerts and prevention through disputes and representment. Its unified workflow provides visibility across dispute stages. Prevention services include Enhanced Smart Prevention Alerts and Order Intelligence, while Smart Chargeback Representment uses AI-orchestrated technology and specialist expertise to support revenue recovery. AI-led insights help prioritize cases and guide actions, and analytics are presented for finding vulnerabilities, spotting trends, and improving business processes. Users can configure notifications for thresholds, compliance signals, and operational performance, and adapt workflows to existing systems. The integrations directory lists payment and business services such as Stripe, PayPal, Shopify, WooCommerce, HubSpot, and Zendesk. The offering is aimed at merchants and merchant service providers, including ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers. It includes portfolio-level visibility, multi-merchant management, and private-label capabilities for providers. Pricing is not publicly listed; the platform asks prospective customers to contact Chargeback Gurus for a tailored fit.
DisputeFlow
DisputeFlow is a web-based chargeback defense tool for Shopify merchants. It gathers order evidence—including AVS results, CVV verification, IP location, delivery tracking, and order details—and uses it to create AI-assisted evidence packs, structured dossiers, and rebuttal letters for PDF export. The dashboard tracks dispute status, deadlines, risk level, and evidence completeness, with alerts for deadlines. Analytics cover recovered revenue, outcomes, case trends, and dispute reasons. The Shopify integration connects to orders, fulfillments, and payment data. DisputeFlow says the connection uses OAuth 2.0 with limited scopes and does not store card numbers or sensitive payment information; its privacy policy describes encryption in transit and at rest, access controls, and no sale, rental, or trade of data. Starter is $19/month for up to 30 disputes/month; Growth is $49/month for up to 150. Both plans offer a 15-day free trial with no credit card required during the trial. The terms say outcomes are not guaranteed, and merchants must review AI-generated materials and meet response deadlines.