Chargeback Gurus Platform vs SecureShieldPay
Chargeback Gurus Platform
chargebackgurus.com
SecureShieldPay
secureshieldpay.comSide by side
| Figure | Chargeback Gurus Platform | SecureShieldPay |
|---|---|---|
| Price from | — | $239/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Chargeback Management Software | 7.5 (#9) | 7.5 (#12) |
| Analytics | The analytics offering is presented as a way to uncover vulnerabilities, identify trends, and improve business processes. | Its analytics module ingests dispute data from 50+ processors and supports loss analysis by MID, reason code, BIN range, geography and product SKU. |
| Headquarters | Plano, Texas, United States | New York, New York, United States |
| Integrations | The integrations directory lists payment services and business tools including Stripe, PayPal, Shopify, WooCommerce, HubSpot, and Zendesk. | The product page lists Stripe, Adyen, PayPal, Square, Klarna, Visa, Mastercard, American Express, Discover, Shopify, WooCommerce and BigCommerce integrations. |
| Representment | Smart Chargeback Representment combines AI-orchestrated technologies with industry expertise to support revenue recovery. | AI drafts rebuttal letters and attaches evidence, with a certified specialist reviewing and signing off before filing. |
| Security | The security page states PCI DSS 4.0, SOC 2 Type 2, GDPR, and ISO 27001 compliance or certification claims. | The privacy policy states that data is encrypted at rest with AES-256 and in transit with TLS 1.3, with role-based access controls and audit logging. |
| Support | The platform offering includes continuous guidance, best practices, strategic support, and consulting for custom dispute package frameworks. | Starter includes email and chat support, Growth includes Slack and a dedicated CSM, and Enterprise includes 24/7 support. |
Plans
Chargeback Gurus Platform
- Chargeback Gurus PlatformPriced on request
SecureShieldPay
- Starter$299 a month
- Growth$899 a month
- Starter$2,868 a year
- Growth$8,628 a year
- EnterprisePriced on request
In their own words
Chargeback Gurus Platform
Chargeback Gurus Platform combines tools and industry expertise for managing the chargeback lifecycle, from alerts and prevention through disputes and representment. Its unified workflow provides visibility across dispute stages. Prevention services include Enhanced Smart Prevention Alerts and Order Intelligence, while Smart Chargeback Representment uses AI-orchestrated technology and specialist expertise to support revenue recovery. AI-led insights help prioritize cases and guide actions, and analytics are presented for finding vulnerabilities, spotting trends, and improving business processes. Users can configure notifications for thresholds, compliance signals, and operational performance, and adapt workflows to existing systems. The integrations directory lists payment and business services such as Stripe, PayPal, Shopify, WooCommerce, HubSpot, and Zendesk. The offering is aimed at merchants and merchant service providers, including ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers. It includes portfolio-level visibility, multi-merchant management, and private-label capabilities for providers. Pricing is not publicly listed; the platform asks prospective customers to contact Chargeback Gurus for a tailored fit.
SecureShieldPay
SecureShieldPay combines fraud prevention, dispute representment and revenue recovery in a chargeback management platform available through web and API. Its analytics module ingests dispute data from more than 50 processors and supports loss analysis by MID, reason code, BIN range, geography and product SKU. AI drafts rebuttal letters and attaches evidence; a certified specialist reviews and signs off before filing. The service coordinates Visa RDR, Ethoca Alerts and Mastercard CDRN, with rules for refund-versus-fight decisions. Integrations listed include payment processors, card networks and commerce platforms; CSV or SFTP feeds are available for legacy processors. The company says data is encrypted at rest with AES-256 and in transit with TLS 1.3, with role-based access controls and audit logging, and says it maintains SOC 2 Type II and PCI DSS Level 1 controls. Starter costs $299 a month for up to 200 disputes and two processors, plus a 12% success fee on recovered funds. Growth costs $899 a month for up to 1,500 disputes and unlimited processors, also with a 12% success fee. A free trial is available; the service does not warrant specific dispute outcomes.