ChargebackHelp vs FIS CBK
ChargebackHelp
go.chargebackhelp.comFIS CBK
fisglobal.comSide by side
| Figure | ChargebackHelp | FIS CBK |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Chargeback Management Software | 7.5 (#10) | 7.0 (#20) |
| Audience | The company says it works exclusively with businesses managing chargebacks filed against them, not individual cardholders seeking to file a case. | FIS describes CBK as a solution for institutions managing disputes, and its brochure says it is for organizations managing chargebacks through payment schemes. |
| Automation | The platform says it tracks disputes in real time, automates evidence preparation with brand-optimized templates, and exports case performance data. | The solution uses robotic process automation to reduce repetitive dispute management tasks and support smarter decisioning. |
| Integrations | ChargebackHelp says merchants can deploy multiple solutions through a single integration and that its platform adapts to their tech stack. | FIS says CBK integrates with existing solutions and third parties such as Visa Claim Resolution and Mastercom. |
| Purpose | ChargebackHelp provides merchants with tools for dispute deflection, chargeback alerts, and representment. | FIS CBK manages and tracks payment disputes and chargebacks across the dispute cycle. |
Plans
In their own words
ChargebackHelp
ChargebackHelp gives merchants tools for dispute deflection, alerts, and representment through a portal that brings Visa, Mastercard, Verifi, and Ethoca services into one workflow. Listed tools include Verifi CDRN, Compelling Evidence 3.0, Order Insight, Rapid Dispute Resolution, Ethoca Alerts, Mastercom Collaboration, Consumer Clarity, and Representment. The platform says it tracks disputes in real time, prepares evidence with card-brand-optimized templates, and exports filterable case data for reporting, audits, board reviews, and SLA monitoring. Merchants can deploy multiple solutions through one integration, and the API can push or pull data, route alerts, and support alert responses. Technical options include merchant and enrollment APIs, a PHP SDK, and OAuth; custom API programming may be provided at no charge depending on volume and scope. The company describes onboarding as having no hidden fees, long-term contract, or IT requirement. It also offers training, ongoing support, and a free operational audit. ChargebackHelp works with domestic and foreign issuers and serves merchants worldwide. Pricing is on request.