FIS CBK

Spec sheet

Purpose

FIS CBK manages and tracks payment disputes and chargebacks across the dispute cycle.Read 5 Oct 2026 · fisglobal.com

Audience

FIS describes CBK as a solution for institutions managing disputes, and its brochure says it is for organizations managing chargebacks through payment schemes.Read 5 Oct 2026 · fisglobal.com

Integrations

FIS says CBK integrates with existing solutions and third parties such as Visa Claim Resolution and Mastercom.Read 5 Oct 2026 · fisglobal.com

Headquarters

Jacksonville, Florida, United StatesRead 4 Oct 2026 · fisglobal.com

API integration

The hosted CBK solution may be integrated with third-party systems via APIs.Read 5 Oct 2026 · fisglobal.com

Automation

The solution uses robotic process automation to reduce repetitive dispute management tasks and support smarter decisioning.Read 5 Oct 2026 · fisglobal.com

Claims management

It centralizes claims activity with deadline tracking, rule validation and automation.Read 5 Oct 2026 · fisglobal.com

Company background

FIS traces its roots to Systematics, a financial technology company founded in 1968, and says it is headquartered in Jacksonville, Florida.Read 5 Oct 2026 · fisglobal.com

Hosted operations

For its Hosted Solution, FIS handles technical operations, monitoring, maintenance and compliance.Read 5 Oct 2026 · fisglobal.com

Hosting

FIS describes CBK as a hosted SaaS solution with dispute history available in Microsoft Azure Cloud.Read 5 Oct 2026 · fisglobal.com

Security and compliance

FIS states that PCI compliance is handled for the Hosted Solution.Read 5 Oct 2026 · fisglobal.com

Technical deployment

The brochure describes a Java application running in a J2EE application server on Linux or Windows.Read 5 Oct 2026 · fisglobal.com

Web interface

A FIS CBK brochure describes a rich web interface.Read 5 Oct 2026 · fisglobal.com

Plans and prices

Every FIS CBK plan and price →

Where Specifiction places it

• Chargeback Management Software#20 of 287.0