ChargebackHelp vs SecureShieldPay
ChargebackHelp
go.chargebackhelp.com
SecureShieldPay
secureshieldpay.comSide by side
| Figure | ChargebackHelp | SecureShieldPay |
|---|---|---|
| Price from | — | $239/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 5 |
| Spec score · Chargeback Management Software | 7.5 (#10) | 7.5 (#12) |
| Compliance | The company says it handles ongoing maintenance and compliance required to prevent chargebacks and recover lost revenue. | The company says it maintains SOC 2 Type II and PCI DSS Level 1 controls. |
| Integrations | ChargebackHelp says merchants can deploy multiple solutions through a single integration and that its platform adapts to their tech stack. | The product page lists Stripe, Adyen, PayPal, Square, Klarna, Visa, Mastercard, American Express, Discover, Shopify, WooCommerce and BigCommerce integrations. |
| Onboarding | The maker says onboarding includes quick integration and lists no hidden fees, no long-term contract, and no IT requirement. | The homepage says most merchants are fully live within 24–72 hours, including processor connections, evidence templates and team training. |
| Support | ChargebackHelp says it provides training and ongoing support, and offers a free operational audit to benchmark current performance. | Starter includes email and chat support, Growth includes Slack and a dedicated CSM, and Enterprise includes 24/7 support. |
Plans
SecureShieldPay
- Starter$299 a month
- Growth$899 a month
- Starter$2,868 a year
- Growth$8,628 a year
- EnterprisePriced on request
In their own words
ChargebackHelp
ChargebackHelp gives merchants tools for dispute deflection, alerts, and representment through a portal that brings Visa, Mastercard, Verifi, and Ethoca services into one workflow. Listed tools include Verifi CDRN, Compelling Evidence 3.0, Order Insight, Rapid Dispute Resolution, Ethoca Alerts, Mastercom Collaboration, Consumer Clarity, and Representment. The platform says it tracks disputes in real time, prepares evidence with card-brand-optimized templates, and exports filterable case data for reporting, audits, board reviews, and SLA monitoring. Merchants can deploy multiple solutions through one integration, and the API can push or pull data, route alerts, and support alert responses. Technical options include merchant and enrollment APIs, a PHP SDK, and OAuth; custom API programming may be provided at no charge depending on volume and scope. The company describes onboarding as having no hidden fees, long-term contract, or IT requirement. It also offers training, ongoing support, and a free operational audit. ChargebackHelp works with domestic and foreign issuers and serves merchants worldwide. Pricing is on request.
SecureShieldPay
SecureShieldPay combines fraud prevention, dispute representment and revenue recovery in a chargeback management platform available through web and API. Its analytics module ingests dispute data from more than 50 processors and supports loss analysis by MID, reason code, BIN range, geography and product SKU. AI drafts rebuttal letters and attaches evidence; a certified specialist reviews and signs off before filing. The service coordinates Visa RDR, Ethoca Alerts and Mastercard CDRN, with rules for refund-versus-fight decisions. Integrations listed include payment processors, card networks and commerce platforms; CSV or SFTP feeds are available for legacy processors. The company says data is encrypted at rest with AES-256 and in transit with TLS 1.3, with role-based access controls and audit logging, and says it maintains SOC 2 Type II and PCI DSS Level 1 controls. Starter costs $299 a month for up to 200 disputes and two processors, plus a 12% success fee on recovered funds. Growth costs $899 a month for up to 1,500 disputes and unlimited processors, also with a 12% success fee. A free trial is available; the service does not warrant specific dispute outcomes.