CharityTracker vs Clue Investigation Management
CharityTracker
charitytracker.comClue Investigation Management
cluesoftware.comSide by side
| Figure | CharityTracker | Clue Investigation Management |
|---|---|---|
| Price from | $18/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 1 |
| Spec score · Case Management Software | 8.8 (#6) | 7.9 (#54) |
| Access controls | Network administrators approve agencies and every agent receives an individual username and password. | The product provides a full audit trail and access permissions configurable by team, user, and record. |
| Deployment | TrustRadius lists CharityTracker as SaaS with mobile-web access, global availability and English language support. | cloud |
| Headquarters | Florence, Alabama, United States | Bristol, United Kingdom |
| Integrations | The Pro plan lists an API, and the software page describes barcode integration for client IDs and assistance. | Listed integrations and add-ons include TWIF, the PND Connector, Analytics Connector, PostCoder API, and Confidential Reporting. |
| Purpose | CharityTracker is case management software that centralizes client documents and helps organizations track services, outcomes, and reporting. | Clue is a central platform for managing investigations and intelligence, helping teams surface insights, share data securely, detect threats, and progress investigations. |
| Reporting dashboards | Yes | Yes |
| Support | The maker offers help through its FAQ and lists phone support at 1-888-764-0633 and email at [email protected]. | Each customer is paired with a dedicated success manager, and support enquiries can be sent to [email protected]. |
Plans
CharityTracker
- Basic$20 a month
- Plus$40 a month
- Pro$60 a month
- Basic$216 a year
- Plus$432 a year
- Pro$648 a year
Clue Investigation Management
- Clue Investigation ManagementPriced on request
In their own words
CharityTracker
CharityTracker is case management software that centralizes client documents and helps organizations record services, outcomes, and reporting. It supports case intake, progress tracking, assessments, and reports for funders. Partner agencies can share client requests, alerts, bulletins, and referrals through a network; a network administrator must approve an agency before access is granted. The maker lists community nonprofits, churches, hospitals and healthcare, human services, social work, domestic violence, disaster recovery, and other community-serving organizations among those it serves. Basic costs $20 per user per month and includes case management, reports, area-wide bulletins, and daily backup. Plus adds barcode scanning, client IDs, digital signature capture, file uploads, requests and referrals, and outcome tracking. Pro adds kiosk or remote intake, SMS broadcasts, appointments and scheduling, customizable assessments, changes-over-time reports, and an API. A 14-day trial is available without a credit card. The maker describes CharityTracker as HIPAA-compliant and says its hosting is provided by Amazon Web Services; each staff member or volunteer needs a unique login. It is available on the web and through an API.
Clue Investigation Management
Clue Investigation Management has no write-up on Specifiction yet; its figures are above.