CharityTracker vs OneSumX for Complaint Management
CharityTracker
charitytracker.comOneSumX for Complaint Management
wolterskluwer.comSide by side
| Figure | CharityTracker | OneSumX for Complaint Management |
|---|---|---|
| Price from | $18/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 6 | 0 |
| Spec score · Case Management Software | 8.8 (#6) | 7.3 (#114) |
| Founded | Simon Solutions and CharityTracker were founded in 2006 during Hurricane Katrina relief work in Florence, Alabama. | 1836 |
| Headquarters | Florence, Alabama, United States | Alphen aan den Rijn, The Netherlands |
| Purpose | CharityTracker is case management software that centralizes client documents and helps organizations track services, outcomes, and reporting. | OneSumX for Complaint Management helps organizations manage, resolve, and report on complaints. |
| Reporting | Its reporting and assessment tools help organizations track client progress and report results to funders. | Ad hoc reports can cover gathered complaint data, including categorization and aging. |
| Support | The maker offers help through its FAQ and lists phone support at 1-888-764-0633 and email at [email protected]. | The product page directs visitors to contact Wolters Kluwer and provides an Email Support link. |
Plans
CharityTracker
- Basic$20 a month
- Plus$40 a month
- Pro$60 a month
- Basic$216 a year
- Plus$432 a year
- Pro$648 a year
In their own words
CharityTracker
CharityTracker is case management software that centralizes client documents and helps organizations record services, outcomes, and reporting. It supports case intake, progress tracking, assessments, and reports for funders. Partner agencies can share client requests, alerts, bulletins, and referrals through a network; a network administrator must approve an agency before access is granted. The maker lists community nonprofits, churches, hospitals and healthcare, human services, social work, domestic violence, disaster recovery, and other community-serving organizations among those it serves. Basic costs $20 per user per month and includes case management, reports, area-wide bulletins, and daily backup. Plus adds barcode scanning, client IDs, digital signature capture, file uploads, requests and referrals, and outcome tracking. Pro adds kiosk or remote intake, SMS broadcasts, appointments and scheduling, customizable assessments, changes-over-time reports, and an API. A 14-day trial is available without a credit card. The maker describes CharityTracker as HIPAA-compliant and says its hosting is provided by Amazon Web Services; each staff member or volunteer needs a unique login. It is available on the web and through an API.
OneSumX for Complaint Management
OneSumX for Complaint Management has no write-up on Specifiction yet; its figures are above.