OneSumX for Complaint Management
wolterskluwer.com
Spec sheet
- Purpose
- OneSumX for Complaint Management helps organizations manage, resolve, and report on complaints.Read 4 Oct 2026 · wolterskluwer.com
- Intended users
- The vendor identifies compliance managers, chief compliance officers, and legal teams as typical users.Read 4 Oct 2026 · wolterskluwer.com
- Support
- The product page directs visitors to contact Wolters Kluwer and provides an Email Support link.Read 4 Oct 2026 · wolterskluwer.com
- Headquarters
- Alphen aan den Rijn, The NetherlandsRead 28 Sep 2026 · wolterskluwer.com
- Founded
- 1836Read 28 Sep 2026 · wolterskluwer.com
- Analytics
- The product’s analytics and reports help teams identify complaint trends, root causes, and resolution performance.Read 4 Oct 2026 · wolterskluwer.com
- Audit links
- Complaint management can be tied directly to audit tests to validate that controls are being executed.Read 3 Oct 2026 · wolterskluwer.com
- Audit testing
- Complaint management can be tied to audit tests to validate that controls are being executed properly.Read 4 Oct 2026 · wolterskluwer.com
- Complaint intake
- Guided intake captures complaint details including category, severity, priority, product or process, customer information, preliminary findings, and due dates.Read 4 Oct 2026 · wolterskluwer.com
- Configurable templates
- Users can enter complaints through incident templates formatted to their complaint data requirements.Read 3 Oct 2026 · wolterskluwer.com
- Incident templates
- Users can enter complaints through incident templates formatted to their complaint data requirements.Read 4 Oct 2026 · wolterskluwer.com
- Maker history
- Wolters Kluwer says it started in 1836.Read 3 Oct 2026 · wolterskluwer.com
- Reporting
- Ad hoc reports can cover gathered complaint data, including categorization and aging.Read 4 Oct 2026 · wolterskluwer.com
- Resolution targets
- Users can categorize complaints and set a resolution target date for each one.Read 4 Oct 2026 · wolterskluwer.com
- Risk and controls
- Complaints can be linked to existing risks or controls in the compliance management system to inform future risk assessments.Read 4 Oct 2026 · wolterskluwer.com
- Risk links
- Complaints can be tied to existing risks or controls in the compliance management system to inform future risk assessments.Read 3 Oct 2026 · wolterskluwer.com
- Sales/support contact
- The product page invites visitors to contact Wolters Kluwer and provides an Email Support link.Read 3 Oct 2026 · wolterskluwer.com
- Workflow
- Complaint workflows support investigation, sign-off, reporting, response, and resolution stages.Read 4 Oct 2026 · wolterskluwer.com
- Workflow automation
- YesRead 20 Sep 2026 · wolterskluwer.com
Where Specifiction places it
- Case Management Software#114 of 1777.3
- Complaint Management Software#23 of 266.7
