CharityTracker vs Tyler CAD
CharityTracker
charitytracker.comTyler CAD
tylertech.comSide by side
| Figure | CharityTracker | Tyler CAD |
|---|---|---|
| Price from | $18/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 3 |
| Spec score · Case Management Software | 8.8 (#6) | 7.7 (#78) |
| Company legal name | LinkedIn identifies the maker as Simon Solutions Inc., a privately held IT-services company. | The company identifies itself as Tyler Technologies, Inc. |
| Deployment | TrustRadius lists CharityTracker as SaaS with mobile-web access, global availability and English language support. | Tyler describes Enterprise CAD as a cloud-hosted solution; its public CAD overview does not document a self-hosted installation option. |
| Founded | Simon Solutions and CharityTracker were founded in 2006 during Hurricane Katrina relief work in Florence, Alabama. | 1966 |
| Headquarters | Florence, Alabama, United States | Plano, Texas, United States |
| Integrations | The Pro plan lists an API, and the software page describes barcode integration for client IDs and assistance. | Tyler describes CAD integrations with Esri mapping, RapidSOS, NCIC, license plate readers, mobile apps, and automatic vehicle location. |
| Purpose | CharityTracker is case management software that centralizes client documents and helps organizations track services, outcomes, and reporting. | Tyler CAD provides dispatch software for law enforcement, fire, and EMS agencies, including single or multi-agency dispatch centers. |
| Rating on G2 | 4.6 out of 5 from 337 reviews | 4.0 out of 5 from 355 reviews for Tyler Technologies overall; the listing covers multiple products and is not CAD-specific. |
| System requirements | The security overview recommends any PC or Mac made within roughly the previous four or five years with internet access and a current browser. | Tyler’s Enterprise Public Safety specifications list Windows Server 2019 or 2022 and SQL Server 2019 or 2022; supported personal computer operating systems are Windows 10 64-bit and Windows 11 Professional. |
| What it does | CharityTracker is a cloud case-management system for nonprofits and community-service agencies to manage clients, assistance, referrals, notes, outcomes and reporting. | Tyler offers computer-aided dispatch products for law enforcement, fire, and EMS agencies, including multi-agency deployments and solutions for smaller communities. |
Plans
CharityTracker
- Basic$20 a month
- Plus$40 a month
- Pro$60 a month
- Basic$216 a year
- Plus$432 a year
- Pro$648 a year
Tyler CAD
- Tyler CAD (Enterprise CAD and CAD Pro)Priced on request
- Tyler CAD ProPriced on request
- Tyler Enterprise CADPriced on request
In their own words
CharityTracker
CharityTracker is case management software that centralizes client documents and helps organizations record services, outcomes, and reporting. It supports case intake, progress tracking, assessments, and reports for funders. Partner agencies can share client requests, alerts, bulletins, and referrals through a network; a network administrator must approve an agency before access is granted. The maker lists community nonprofits, churches, hospitals and healthcare, human services, social work, domestic violence, disaster recovery, and other community-serving organizations among those it serves. Basic costs $20 per user per month and includes case management, reports, area-wide bulletins, and daily backup. Plus adds barcode scanning, client IDs, digital signature capture, file uploads, requests and referrals, and outcome tracking. Pro adds kiosk or remote intake, SMS broadcasts, appointments and scheduling, customizable assessments, changes-over-time reports, and an API. A 14-day trial is available without a credit card. The maker describes CharityTracker as HIPAA-compliant and says its hosting is provided by Amazon Web Services; each staff member or volunteer needs a unique login. It is available on the web and through an API.
Tyler CAD
Tyler CAD is paid dispatch software for law-enforcement, fire, and EMS agencies, supporting single-agency and multi-agency centers. Its Enterprise CAD is cloud-hosted for multi-jurisdictional dispatching and integrates with Tyler’s Enterprise Public Safety suite. CAD Pro belongs to the Public Safety Pro suite and gives dispatchers, first responders, and command staff access to real-time data. Enterprise features include proximity dispatching, silent dispatching, real-time scene information, automatic vehicle location, and Esri ArcGIS mapping. Mapping supports geo-verified addresses and estimated arrival-time data. Call information can be shared across dispatchers, responders, disciplines, and jurisdictions, with exchange configured by discipline and jurisdiction. Listed integrations include text-to-911, RapidSOS, ASAP, Esri GIS, Carbyne video calling, and TeleStaff. Tyler describes the offerings as supporting Next Generation 911 requirements, including text-to-911. Platforms are self-hosted, web, and Windows. Specifications list Windows Server 2019 or 2022, SQL Server 2019 or 2022, and Windows 10 64-bit or Windows 11 Professional computers. Pricing is available only by request.