Tyler CAD
tylertech.com
What it is
Tyler CAD is paid dispatch software for law-enforcement, fire, and EMS agencies, supporting single-agency and multi-agency centers. Its Enterprise CAD is cloud-hosted for multi-jurisdictional dispatching and integrates with Tyler’s Enterprise Public Safety suite. CAD Pro belongs to the Public Safety Pro suite and gives dispatchers, first responders, and command staff access to real-time data. Enterprise features include proximity dispatching, silent dispatching, real-time scene information, automatic vehicle location, and Esri ArcGIS mapping. Mapping supports geo-verified addresses and estimated arrival-time data. Call information can be shared across dispatchers, responders, disciplines, and jurisdictions, with exchange configured by discipline and jurisdiction. Listed integrations include text-to-911, RapidSOS, ASAP, Esri GIS, Carbyne video calling, and TeleStaff. Tyler describes the offerings as supporting Next Generation 911 requirements, including text-to-911. Platforms are self-hosted, web, and Windows. Specifications list Windows Server 2019 or 2022, SQL Server 2019 or 2022, and Windows 10 64-bit or Windows 11 Professional computers. Pricing is available only by request.
Spec sheet
- What it does
- Tyler offers computer-aided dispatch products for law enforcement, fire, and EMS agencies, including multi-agency deployments and solutions for smaller communities.Read 21 Oct 2026 · tylertech.com
- Purpose
- Tyler CAD provides dispatch software for law enforcement, fire, and EMS agencies, including single or multi-agency dispatch centers.Read 7 Oct 2026 · tylertech.com
- Deployment
- Tyler describes Enterprise CAD as a cloud-hosted solution; its public CAD overview does not document a self-hosted installation option.Read 21 Oct 2026 · tylertech.com
- Integrations
- Tyler describes CAD integrations with Esri mapping, RapidSOS, NCIC, license plate readers, mobile apps, and automatic vehicle location.Read 21 Oct 2026 · tylertech.com
- Security
- Tyler’s text-to-911 flyer says the capability aligns with NG911 and complies with the latest security standards.Read 7 Oct 2026 · empower.tylertech.com
- License
- Tyler CAD is proprietary commercial software; the official product page offers demos and describes Tyler products rather than publishing an open-source license.Read 21 Oct 2026 · tylertech.com
- Headquarters
- Plano, Texas, United StatesRead 28 Sep 2026 · tylertech.com
- Founded
- 1966Read 28 Sep 2026 · tylertech.com
- Agency size
- Tyler says its CAD solutions serve communities ranging from metropolitan areas with populations over half a million to small towns with fewer than 50 sworn officers.Read 7 Oct 2026 · tylertech.com
- API and SDKs
- The reviewed public CAD product pages do not describe a general public CAD API or SDK; they do mention specific integrations, including RapidSOS and NCIC.Read 21 Oct 2026 · empower.tylertech.com
- CAD Pro
- CAD Pro is positioned for mid-sized and smaller communities that need dispatch capabilities for law enforcement, fire, and EMS.Read 21 Oct 2026 · tylertech.com
- Company background
- Tyler says it began its exclusive focus on the public sector in 1998 and lists its corporate headquarters in Plano, Texas.Read 7 Oct 2026 · tylertech.com
- Company founded
- Tyler Technologies states that it was founded in 1966.Read 21 Oct 2026 · tylertech.com
- Company founding
- Tyler’s company facts page states that the company was founded in 1966.Read 7 Oct 2026 · tylertech.com
- Company headquarters
- Tyler Technologies lists its corporate headquarters in Plano, Texas.Read 21 Oct 2026 · tylertech.com
- Company legal name
- The company identifies itself as Tyler Technologies, Inc.Read 21 Oct 2026 · tylertech.com
- Company retention claim
- Tyler's CAD product page states that its CAD solutions have a 98% client retention rate.Read 21 Oct 2026 · tylertech.com
- Cross-agency sharing
- Enterprise CAD shares call information between dispatchers, responders, disciplines, and jurisdictions, with information exchange configurable by discipline and jurisdiction.Read 7 Oct 2026 · tylertech.com
- Developer documentation
- The reviewed public CAD pages describe product capabilities but do not link to public developer documentation or SDK guides.Read 21 Oct 2026 · tylertech.com
- Dispatch features
- Enterprise CAD includes proximity dispatching, real-time scene information, silent dispatching, and automatic vehicle location.Read 7 Oct 2026 · tylertech.com
- Documentation and support
- The public product material provides brochures and demo/contact routes, but the reviewed pages do not expose detailed administrator documentation or system requirements.Read 21 Oct 2026 · empower.tylertech.com
- Enterprise CAD
- Enterprise CAD is positioned for large call volumes and multi-jurisdictional dispatch across police, fire, and EMS agencies.Read 21 Oct 2026 · tylertech.com
- Feature: GIS mapping
- Tyler describes Enterprise CAD as including embedded Esri GIS integration.Read 21 Oct 2026 · empower.tylertech.com
- Feature: mobile access
- Field responders can use Tyler mobile solutions on mobile data terminals, tablets, and smartphones.Read 21 Oct 2026 · empower.tylertech.com
- Feature: multi-jurisdiction dispatch
- Enterprise CAD supports multi-jurisdictional dispatch for law enforcement, fire, and EMS.Read 21 Oct 2026 · empower.tylertech.com
- Feature: NG911 messaging
- Tyler describes its Enterprise CAD as supporting Next Generation 911 requirements, including text and video messaging.Read 21 Oct 2026 · empower.tylertech.com
- Feature: RapidSOS
- Tyler says Enterprise CAD includes RapidSOS capabilities for access to caller location data.Read 21 Oct 2026 · empower.tylertech.com
- Feature: response plans
- Dynamic response plans can provide dispatchers with real-time updates.Read 21 Oct 2026 · empower.tylertech.com
- Feature: unit recommendations
- The product can recommend units automatically based on proximity and available resources.Read 21 Oct 2026 · empower.tylertech.com
- Geographic footprint
- Tyler says its CAD solutions are installed in 44 U.S. states, Bermuda, and Guam.Read 21 Oct 2026 · tylertech.com
- Limit: connectivity
- A Reddit commenter reported that their agency experienced repeated connectivity losses during shifts and had to relay information over the radio.Read 21 Oct 2026 · reddit.com
- Limit: implementation execution
- A commenter in the same discussion said the features were present but the system's execution left much to be desired.Read 21 Oct 2026 · reddit.com
- Limit: outages and freezes
- A Reddit commenter reported frequent system downtime and freezes at their agency; this is an individual account, not a vendor-wide uptime measure.Read 21 Oct 2026 · reddit.com
- Limit: pricing transparency
- Tyler does not display CAD pricing on the public product page, so prospective buyers must contact the company.Read 21 Oct 2026 · tylertech.com
- Limit: usability
- A Reddit commenter said Tyler CAD felt less user-friendly than other CAD systems they had used.Read 21 Oct 2026 · reddit.com
- Mapping and routing
- Enterprise CAD uses Esri ArcGIS mapping and offers geo-verified addresses, estimated arrival time data, and proximity dispatching capabilities.Read 7 Oct 2026 · tylertech.com
- NG911
- Tyler describes its CAD offerings as supporting Next Generation 911 requirements, including text-to-911 functionality.Read 7 Oct 2026 · tylertech.com
- Ownership
- Tyler Technologies is publicly traded on the New York Stock Exchange under ticker TYL.Read 21 Oct 2026 · g2.com
- Praise: cross-agency access
- A Reddit commenter praised being able to see other agencies' calls and reports when agencies in the county share Tyler CAD.Read 21 Oct 2026 · reddit.com
- Pricing availability
- The product page directs prospective customers to request a demo or contact Tyler and does not display a price.Read 21 Oct 2026 · tylertech.com
- Rating on G2
- 4.0 out of 5 from 355 reviews for Tyler Technologies overall; the listing covers multiple products and is not CAD-specific.Read 21 Oct 2026 · g2.com
- Security and compliance
- Tyler says Enterprise CAD supports Next Generation 911 requirements, including text and video messaging.Read 21 Oct 2026 · empower.tylertech.com
- System requirements
- Tyler’s Enterprise Public Safety specifications list Windows Server 2019 or 2022 and SQL Server 2019 or 2022; supported personal computer operating systems are Windows 10 64-bit and Windows 11 Professional.Read 7 Oct 2026 · empower.tylertech.com
- Training and support
- Tyler says Enterprise CAD clients receive a dedicated client success team, ongoing education through Tyler University, and peer support through Tyler Community.Read 7 Oct 2026 · empower.tylertech.com
- Tyler Crew Mobile on Google Play
- Tyler's Google Play developer listing shows Tyler Crew Mobile with a 3.7-star rating; the listing view opened did not show a rating count.Read 21 Oct 2026 · play.google.com
Plans and prices
Tyler CAD (Enterprise CAD and CAD Pro) Priced on request No public price listed; request a demo Read 7 Oct 2026 · tylertech.com
Tyler CAD Pro Priced on request Pricing requires contacting Tyler; no public price shown Read 21 Oct 2026 · tylertech.com
Tyler Enterprise CAD Priced on request Pricing requires contacting Tyler; no public price shown Read 21 Oct 2026 · tylertech.com
Strong points and limits
Strong points
- Supports law enforcement, fire, and EMS dispatch
- Proximity dispatching and automatic vehicle location
- Esri ArcGIS mapping with geo-verified addresses
- Configurable information sharing across jurisdictions
- Dedicated client success and education resources
Limits
- Pricing is not publicly listed
- Windows Server and SQL Server requirements apply
- Enterprise CAD is cloud-hosted rather than self-hosted
- Implementation is oriented to public-safety agencies
Who it suits
It is intended for public-safety agencies ranging from small towns to metropolitan communities, including multi-agency dispatch operations. Teams needing configurable cross-jurisdiction information sharing and live location data may fit its stated scope.
Verdict
Tyler CAD covers dispatch, mapping, location, information sharing, and Next Generation 911 functions for public-safety organizations. Buyers must request pricing and evaluate the specified Windows and SQL Server environment.
Where Specifiction places it
- Case Management Software#78 of 1777.7
- Dispatch Management Software#17 of 277.7
- Dispatch Software#18 of 287.7
