CharityTracker vs VisualVault Case Management
CharityTracker
charitytracker.comVisualVault Case Management
visualvault.comSide by side
| Figure | CharityTracker | VisualVault Case Management |
|---|---|---|
| Price from | $18/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 6 | 1 |
| Spec score · Case Management Software | 8.8 (#6) | 7.9 (#47) |
| Availability | The Basic plan lists access 24 hours a day, 7 days a week, 365 days a year. | VisualVault says it strives for 100% availability and uses certifications and consistent third-party audits as part of its practices. |
| Deployment | TrustRadius lists CharityTracker as SaaS with mobile-web access, global availability and English language support. | cloud |
| Founded | Simon Solutions and CharityTracker were founded in 2006 during Hurricane Katrina relief work in Florence, Alabama. | 2009 |
| Free plan | No | No |
| Headquarters | Florence, Alabama, United States | Tempe, Arizona, United States |
| Integrations | The Pro plan lists an API, and the software page describes barcode integration for client IDs and assistance. | The page names Esri ArcGIS, Kofax, SMS messaging, and SAML 2.0 and OAuth 2.0 single sign-on, and describes REST API access for custom integrations. |
| Purpose | CharityTracker is case management software that centralizes client documents and helps organizations track services, outcomes, and reporting. | VisualVault Case Management centralizes case data, documents, communications, and workflows for state and local agencies. |
| Reporting | Its reporting and assessment tools help organizations track client progress and report results to funders. | Built-in reporting and analytics provide visibility into case volume, processing times, operational performance, trends, risks, and exceptions. |
| Reporting dashboards | Yes | Yes |
| Support | The maker offers help through its FAQ and lists phone support at 1-888-764-0633 and email at [email protected]. | The stated flat annual licensing fee includes hosting, support, and system maintenance. |
Plans
CharityTracker
- Basic$20 a month
- Plus$40 a month
- Pro$60 a month
- Basic$216 a year
- Plus$432 a year
- Pro$648 a year
VisualVault Case Management
- Program-based licensingPriced on request
In their own words
CharityTracker
CharityTracker is case management software that centralizes client documents and helps organizations record services, outcomes, and reporting. It supports case intake, progress tracking, assessments, and reports for funders. Partner agencies can share client requests, alerts, bulletins, and referrals through a network; a network administrator must approve an agency before access is granted. The maker lists community nonprofits, churches, hospitals and healthcare, human services, social work, domestic violence, disaster recovery, and other community-serving organizations among those it serves. Basic costs $20 per user per month and includes case management, reports, area-wide bulletins, and daily backup. Plus adds barcode scanning, client IDs, digital signature capture, file uploads, requests and referrals, and outcome tracking. Pro adds kiosk or remote intake, SMS broadcasts, appointments and scheduling, customizable assessments, changes-over-time reports, and an API. A 14-day trial is available without a credit card. The maker describes CharityTracker as HIPAA-compliant and says its hosting is provided by Amazon Web Services; each staff member or volunteer needs a unique login. It is available on the web and through an API.
VisualVault Case Management
VisualVault Case Management has no write-up on Specifiction yet; its figures are above.