Chataffy vs Chatbase
Chataffy
chataffy.comChatbase
chatbase.coSide by side
| Figure | Chataffy | Chatbase |
|---|---|---|
| Price from | Free | $40/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 9 |
| Spec score · Chatbot Builders | 7.5 (#204) | 9.3 (#3) |
| Analytics | The platform offers customer support analytics, including metrics such as CSAT and uptime. | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. |
| Deployment channels | website | multichannel |
| Free plan | Yes | Yes |
| Headquarters | Jaipur, Rajasthan, India | San Francisco, California |
| Human handoff | AI can hand complex customer conversations to a human agent while retaining the chat history. | The helpdesk supports escalation to humans while preserving the conversation transcript and context. |
| Integrations | The privacy policy lists AWS and Amazon SES, Intercom, PayPal, Zapier, and Twilio as subprocessors; it does not describe these as product integrations. | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. |
| Knowledge-base answers | Yes | Yes |
| Product | Chataffy is an AI and human customer support platform that automates routine queries and escalates complex conversations to human agents. | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. |
| Security | The privacy policy says Chataffy uses HTTPS-encrypted communication and performs regular security audits and risk assessments. | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.