Chataffy vs Desku AI Chatbot Builder
Chataffy
chataffy.com
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Chataffy | Desku AI Chatbot Builder |
|---|---|---|
| Price from | Free | $39/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 8 |
| Spec score · Chatbot Builders | 7.5 (#204) | 9.1 (#10) |
| AI bot generation | Yes | Yes |
| Analytics | The platform offers customer support analytics, including metrics such as CSAT and uptime. | The builder includes conversation analytics for tracking chatbot performance and accuracy. |
| Deployment channels | website | multichannel |
| Free plan | Yes | Yes |
| Headquarters | Jaipur, Rajasthan, India | Wilmington, Delaware, United States |
| Human handoff | AI can hand complex customer conversations to a human agent while retaining the chat history. | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Integrations | The privacy policy lists AWS and Amazon SES, Intercom, PayPal, Zapier, and Twilio as subprocessors; it does not describe these as product integrations. | Desku lists Shopify, WooCommerce, Ecwid, Magento, Shopline, WhatsApp, Instagram, Facebook Messenger, Zapier, Slack and email via IMAP/SMTP among its integrations. |
| Knowledge-base answers | Yes | Yes |
| Languages | The features page describes 24/7 multilingual support. | The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages. |
| Product | Chataffy is an AI and human customer support platform that automates routine queries and escalates complex conversations to human agents. | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. |
| Security | The privacy policy says Chataffy uses HTTPS-encrypted communication and performs regular security audits and risk assessments. | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. |
| Support | The listed free plan includes 24/7 support. | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. |
| Training | The chatbot can be trained on website content, PDFs, documents, FAQs, and custom data. | The builder accepts FAQs, documents, URLs and question-and-answer entries as chatbot training material. |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.