| Price from | Free | $3.25/mo |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 6 |
| Spec score · Chatbot Builders | 7.5 (#204) | 9.1 (#8) |
| Analytics | The platform offers customer support analytics, including metrics such as CSAT and uptime. | Dashboards track resolution rates, escalations, response times, conversation topics and lead attribution. |
| Human handoff | AI can hand complex customer conversations to a human agent while retaining the chat history. | The helpdesk supports handing conversations to staff with conversation context available to the team. |
| Integrations | The privacy policy lists AWS and Amazon SES, Intercom, PayPal, Zapier, and Twilio as subprocessors; it does not describe these as product integrations. | Listed integrations include Shopify, WordPress, WhatsApp, Slack, Zendesk, HubSpot, Salesforce, Notion, Zapier, Discord, Intercom, Telegram, WooCommerce, Magento, BigCommerce, Webflow, Wix, Squarespace, Zoho, Pipedrive and Freshdesk. |
| Product | Chataffy is an AI and human customer support platform that automates routine queries and escalates complex conversations to human agents. | Guzli provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. |
| Security | The privacy policy says Chataffy uses HTTPS-encrypted communication and performs regular security audits and risk assessments. | Guzli states it is GDPR compliant, independently audited for SOC 2 Type II, and built to handle protected health information under HIPAA. |
| Support | The listed free plan includes 24/7 support. | Published plan details list priority email support on Hobby, priority support on Pro, and dedicated support for Enterprise. |
