Chatbase vs ChatBot
Chatbase
chatbase.co
ChatBot
chatbot.comSide by side
| Figure | Chatbase | ChatBot |
|---|---|---|
| Price from | $40/mo | $25/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · Chatbot Builders | 9.3 (#3) | 8.6 (#42) |
| Spec score · Faq Bots | 9.3 (#1) | 8.5 (#3) |
| Spec score · Conversational Chatbots Software | 9.2 (#1) | 8.4 (#9) |
| Spec score · Support Bots | 9.3 (#1) | 8.6 (#5) |
| Spec score · Sales Chatbot Software | 9.3 (#2) | 8.6 (#6) |
| Spec score · Live chat software | 9.1 (#10) | 8.6 (#21) |
| Analytics | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. | Analytics can track how the AI and team perform down to the chat and ticket. |
| Free plan | Yes | No |
| Headquarters | San Francisco, California | Wrocław, Poland |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | The product supports handing conversations from the AI Agent to a human team member. |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | Listed integrations include Facebook Messenger, WhatsApp, Shopify, WooCommerce, WordPress, Twilio, Webflow, Klaviyo, Slack, LiveChat, and HelpDesk.com. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The Enterprise plan lists SOC 2 Type 2, security assistance, SSO, and audit logs. |
| Trial | The Hobby, Standard, and Pro plans offer a 7-day trial. | The free trial lasts 14 days and does not require a credit card. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.