Chatbase vs Chatling
Chatbase
chatbase.co
Chatling
chatling.aiSide by side
| Figure | Chatbase | Chatling |
|---|---|---|
| Price from | $40/mo | $20.83/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 13 |
| Spec score · Chatbot Builders | 9.3 (#3) | 8.5 (#59) |
| Spec score · Faq Bots | 9.3 (#1) | 8.5 (#4) |
| Spec score · Live chat software | 9.1 (#10) | 8.3 (#30) |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | When AI cannot resolve an issue, conversations can be handed to a team with full context. |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The integrations page lists Zapier, Cal.com, Google Sheets, HubSpot, Zendesk, Slack, Airtable, Zoho, WordPress, Bubble, PrestaShop, Shopify, Squarespace, Webflow, and Wix. |
| Knowledge-base answers | Yes | Chatling can sync websites, documents, and help centers so the AI uses current information. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Chatling is a no-code platform for building conversational AI agents trained on custom data to automate support, capture and qualify leads, and answer questions. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The DPA describes TLS 1.2 encryption in transit, AES-256 encryption at rest, production access protected by two-factor authentication, and regular backups. |
| Paid from | 40 | 21 |
| Visual flow builder | No | Yes |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Chatling
- FreeFree
- Starter$25 a month
- Starter$250 a year
- Growth$75 a month
- Growth$750 a year
- Scale$295 a month
- Scale$2,950 a year
- Starter (monthly)$25 a month
- Growth (monthly)$75 a month
- Starter (annual)$250 a year
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.