Chatbase vs Chatsi
Chatbase
chatbase.co
Chatsi
chatsi.aiSide by side
| Figure | Chatbase | Chatsi |
|---|---|---|
| Price from | $40/mo | $1,200/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 9 | 3 |
| Spec score · Chatbot Builders | 9.3 (#3) | 7.5 (#208) |
| Analytics | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. | The product includes real-time performance and customer behavior analytics and says conversation data provides insights for marketing, retention, and merchandising. |
| Deployment channels | multichannel | website |
| Free plan | Yes | No |
| Headquarters | San Francisco, California | Holladay, Utah, United States |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Knowledge-base answers | Yes | Yes |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Chatsi is an AI-powered ecommerce shopping concierge that answers product questions, recommends products, and aims to drive sales. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | Chatsi’s data processing policy lists encryption in transit and at rest, multi-factor authentication, access controls, security assessments, and secure API-key management as safeguards. |
| Paid from | 40 | 1200 |
| Trial | The Hobby, Standard, and Pro plans offer a 7-day trial. | The site says most proof-of-concept trials last 30 days to tune the AI persona and source data; its pricing page says a free proof of concept may be available to qualifying customers. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.