Chatbase vs Connectflow
Chatbase
chatbase.co
Connectflow
connectflow.aiSide by side
| Figure | Chatbase | Connectflow |
|---|---|---|
| Price from | $40/mo | $2.92/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 9 | 8 |
| Spec score · Chatbot Builders | 9.3 (#3) | 8.2 (#96) |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Headquarters | San Francisco, California | Tallinn, Estonia |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The site names Slack, Microsoft Teams, WhatsApp, Webflow, OpenAI, and Google Calendar among supported integrations. |
| Knowledge-base answers | Yes | Yes |
| Knowledge sources | Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data as sources. | Users can train chatbots with uploaded PDFs, Word documents, spreadsheets, text, and URLs. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Connectflow describes itself as a no-code platform for creating, customizing, and deploying AI assistants. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The FAQ says data is stored on encrypted AWS servers and Connectflow cannot read or access users’ documents. |
| Paid from | 40 | 35 |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Connectflow
- FreeFree
- Professional$35 a month
- Premium$99 a month
- FreeFree
- Professional$35 a year
- Professional$35 a month
- Premium$99 a month
- Premium$99 a year
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.
Connectflow
Connectflow has no write-up on Specifiction yet; its figures are above.