Chatbase vs Conversell Bot Builder
Chatbase
chatbase.coConversell Bot Builder
conversell.aiSide by side
| Figure | Chatbase | Conversell Bot Builder |
|---|---|---|
| Price from | $40/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 7 |
| Spec score · Chatbot Builders | 9.3 (#3) | 8.2 (#97) |
| Analytics | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. | The product page says analytics show conversations, replies, and engagement. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Headquarters | San Francisco, California | Paris, France |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Knowledge-base answers | Yes | Merchants can connect their catalog, FAQs, policies, and documents so the bot can use that information to answer customers. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Conversell describes itself as a no-code conversational AI platform for e-commerce businesses to build, deploy, and manage chatbots. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | Conversell's privacy policy says it encrypts personal data in transit with TLS and at rest, and uses role-based access controls and least privilege. |
| Paid from | 40 | 19 |
| Visual flow builder | No | Yes |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Conversell Bot Builder
- FreeFree
- Starter$19 a month
- Pro$99 a month
- Starter$29 a month
- Pro$79 a month
- CustomPriced on request
- FreePrice not published
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.
Conversell Bot Builder
Conversell Bot Builder has no write-up on Specifiction yet; its figures are above.