Chatbase vs CustomGPT.ai
Chatbase
chatbase.co
CustomGPT.ai
customgpt.aiSide by side
| Figure | Chatbase | CustomGPT.ai |
|---|---|---|
| Price from | $40/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · Chatbot Builders | 9.3 (#3) | 8.5 (#58) |
| Spec score · Faq Bots | 9.3 (#1) | 8.3 (#7) |
| Spec score · Knowledge Bots | 9.3 (#2) | 8.5 (#6) |
| Data use | The product page says customer data is only accessible to the customer’s AI agent and is not used to train models. | The company says customer data is not used to train AI models and bots do not share data with one another. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | No |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | Listed integrations include Google Drive, SharePoint, OneDrive, Dropbox, Confluence, Zendesk, WordPress, HubSpot, Notion, YouTube, Shopify, and Zapier. |
| Knowledge-base answers | Yes | Yes |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | CustomGPT.ai is a no-code platform for building business AI agents that answer questions using an organization’s own content. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The security page states that data is encrypted in transit with SSL and at rest with 256-bit AES encryption. |
| Paid from | 40 | 89 |
| Trial | The Hobby, Standard, and Pro plans offer a 7-day trial. | The company offers a seven-day trial and says a credit card is required and the selected plan is charged automatically when the trial ends unless canceled. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
CustomGPT.ai
- Standard$99 a month
- Premium$499 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.
CustomGPT.ai
CustomGPT.ai has no write-up on Specifiction yet; its figures are above.