Chatbase vs Inforobo
Chatbase
chatbase.coInforobo
inforobo.comSide by side
| Figure | Chatbase | Inforobo |
|---|---|---|
| Price from | $40/mo | $9/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 9 | 4 |
| Spec score · Chatbot Builders | 9.3 (#3) | 7.8 (#166) |
| Analytics | Backstage and analytics tools expose conversation topics, sentiment, trends, confidence and operational summaries. | The product provides reporting and lets customers review conversations between visitors and the virtual agent. |
| Deployment channels | multichannel | website |
| Free plan | Yes | No |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | A human agent can monitor conversations and take over from the bot when needed. |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The intra-organizational assistant page describes custom integrations with existing BI, ERP, CPM, finance, and accounting tools. |
| Knowledge-base answers | Yes | Yes |
| No-code setup | The product page says teams can build, test, deploy, and improve agents without code or engineering lift. | The maker says users do not need coding skills and can add the chatbot to a website by pasting JavaScript code. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Inforobo is a SaaS virtual assistant and chatbot platform for customer service, sales, lead generation, live chat, and knowledge retrieval. |
| Paid from | 40 | 9 |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Inforobo
- Basic$9 a month
- Professional$99 a month
- EnterprisePrice not published
- Custom plansPriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.