Chatbase vs Microsoft Copilot
Chatbase
chatbase.co
Microsoft Copilot
copilot.microsoft.comSide by side
| Figure | Chatbase | Microsoft Copilot |
|---|---|---|
| Price from | $40/mo | $8.33/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 9 | 5 |
| Spec score · Chatbot Builders | 9.3 (#3) | 9.1 (#11) |
| Spec score · Conversational Chatbots Software | 9.2 (#1) | 8.9 (#5) |
| Free plan | Yes | Yes |
| Headquarters | San Francisco, California | Redmond, Washington, USA |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | Yes |
| Paid from | 40 | 9.99 |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Microsoft Copilot
- FreeFree
- Microsoft 365 Personal$99.99 a year
- Microsoft 365 Family$129.99 a year
- Microsoft 365 Premium$199.99 a year
- Microsoft 365 Pro$99.99 a month
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.
Microsoft Copilot
Microsoft Copilot is an AI assistant available on the web, Windows, macOS, iOS, and Android. It supports web search, file uploads, image generation, app integrations, team workspaces, and AI bot generation. A free plan offers limited access subject to capacity and usage limits. Paid Microsoft 365 plans bundle Copilot with Word, Excel, PowerPoint, Outlook, OneNote, OneDrive, Defender, and Teams. Microsoft 365 Personal costs $99.99 a year for one person, includes 1 TB of cloud storage, and allows sign-in on five devices at once. Family costs $129.99 a year for one to six people and provides up to 6 TB of storage, but AI features are available only to the subscription owner. Premium is $199.99 a year; Pro is $99.99 a month. Paid plans provide increased usage for chat and visual AI assistance, with agentic AI usage limited on Premium and highest on Pro. AI-generated audio is English only.