Chatbase vs Msgai
Chatbase
chatbase.coMsgai
msgai.inSide by side
| Figure | Chatbase | Msgai |
|---|---|---|
| Price from | $40/mo | ₹899.08/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · Chatbot Builders | 9.3 (#3) | 8.2 (#102) |
| Deployment channels | multichannel | messaging |
| Free plan | Yes | No |
| Headquarters | San Francisco, California | India |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The integrations documentation lists connections including Razorpay, Stripe, Shopify, Zapier, HubSpot, and Salesforce, plus generic webhooks. |
| Knowledge-base answers | Yes | Yes |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Msgai provides a platform for WhatsApp Business API messaging, Instagram messaging, RCS, and communication automation. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The integrations guide recommends webhook signature verification and says integration credentials are stored in ScyllaDB scoped to the user. |
| Trial | The Hobby, Standard, and Pro plans offer a 7-day trial. | The pricing page says every plan includes a 14-day free trial and has zero setup fees. |
| Visual flow builder | No | Yes |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.