Chatbase vs Octalas
Chatbase
chatbase.coOctalas
octalas.comSide by side
| Figure | Chatbase | Octalas |
|---|---|---|
| Price from | $40/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · Chatbot Builders | 9.3 (#3) | 8.3 (#80) |
| Company identity | The privacy policy identifies the legal entity as Chatbase Inc. at 2261 Market Street, San Francisco, California. | Octalas.com identifies itself as part of Octalas Group Ltd, an Ireland company. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | No |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The site lists WordPress, Shopify, Slack, Facebook Messenger, HelpDesk, LiveChat, Wix, Squarespace, Hostinger, and GoDaddy integrations. |
| Knowledge-base answers | Yes | Yes |
| Knowledge sources | Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data as sources. | AI Knowledge can scan websites, help centers, and text articles to generate chatbot knowledge. |
| Paid from | 40 | 19 |
| Trial | The Hobby, Standard, and Pro plans offer a 7-day trial. | The pricing page offers a 14-day free trial and says no credit card is required to start it. |
| Visual flow builder | No | The chatbot demo describes a no-code drag-and-drop visual builder and a customizable website chat widget. |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.