Chatbase vs Ominiflow
Chatbase
chatbase.coOminiflow
ominiflow.comSide by side
| Figure | Chatbase | Ominiflow |
|---|---|---|
| Price from | $40/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 9 | 8 |
| Spec score · Chatbot Builders | 9.3 (#3) | 8.6 (#45) |
| Deployment channels | multichannel | messaging |
| Free plan | Yes | No |
| Headquarters | San Francisco, California | Dewas, Madhya Pradesh, India |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The integrations page lists native connectors including Zoho CRM, Shopify, Odoo, HubSpot, WooCommerce, Razorpay, MyFatoorah, Tap Payments, Upayments, and Foodics. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Ominiflow is a WhatsApp Business Cloud API platform for SMBs and mid-market teams, adding shared inbox, chatbots, AI agents, broadcasts, analytics, and CRM sync. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The security page describes HTTPS and HSTS, role-based access, optional MFA enforcement, tenant isolation checks, signed webhooks, backups, and data-erasure tooling. |
| Trial | The Hobby, Standard, and Pro plans offer a 7-day trial. | The pricing FAQ offers an India two-day trial or a USD 14-day Scale trial. |
| Visual flow builder | No | Yes |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Ominiflow
- Automation₹15,000 a year
- Customization₹25,000 a year
- EnterprisePrice not published
- Scale$199 a month
- Automation Plan₹15,000 a year
- Customization Plan₹25,000 a year
- Individual Conversion API₹25,000, paid once
- Enterprise PlanPriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.