Chatbase vs Ovellan
Chatbase
chatbase.coOvellan
ovellan.comSide by side
| Figure | Chatbase | Ovellan |
|---|---|---|
| Price from | $40/mo | €29/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 9 | 4 |
| Spec score · Chatbot Builders | 9.3 (#3) | 8.5 (#62) |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | No |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Yes |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | The maker lists Shopify, WooCommerce, Magento, WordPress, WhatsApp, Messenger, Instagram, Telegram, SMS, Discord, HubSpot, Pipedrive, Notion, and Zapier among its integrations and channels. |
| Knowledge-base answers | Yes | Yes |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | Ovellan is an AI chatbot for local businesses and webshops that answers questions, books appointments, captures leads, and checks live stock for online stores. |
| Security | Chatbase states GDPR compliance, SOC 2 Type II auditing, HIPAA eligibility, encryption in transit and at rest, regular backups and data that is not used to train shared models. | The maker says data is hosted in Germany and stays in the EU, traffic uses encrypted HTTPS, and payments go through Stripe so Ovellan does not see card details. |
| Trial | The Hobby, Standard, and Pro plans offer a 7-day trial. | All self-serve plans have a 7-day trial; Starter needs no card and includes up to 20 trial conversations, while Pro and Business require a card up front. |
| Visual flow builder | No | Yes |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
Ovellan
- Starter€29 a month
- Pro€79 a month
- Business€149 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.