Chatbyte vs Haptik
Chatbyte
chatbyte.aiHaptik
haptik.aiSide by side
| Figure | Chatbyte | Haptik |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 8 | 1 |
| Spec score · Voicebot Software | 8.1 (#6) | 7.8 (#12) |
| Headquarters | Hamburg, Germany | Mumbai, Maharashtra, India |
| Human handoff | Complex chatbot requests can be transferred to a team with full conversation context. | The platform includes an omnichannel agent inbox and escalation of complex conversations to human agents. |
| Integrations | Listed integrations include HubSpot, Pipedrive, Twenty CRM, Zendesk, Intercom, Slack, Linear, Calendly, cal.com, and Google Calendar. | The integrations page lists channels and services including WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. |
| Knowledge base | Chatbots can use uploaded PDFs, FAQs, or a website as a central knowledge base. | Yes |
| Product | Chatbyte offers AI chatbots and voice agents for customer service across chat and phone. | Haptik offers conversational AI agents designed to improve customer experiences at enterprise scale. |
| Security | The company says relevant product data stays in the EU and that it provides Data Processing Agreements for all plans. | Haptik says its AI Agent platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP. |
| Support | The company says most teams go live within a few days with help connecting their knowledge base and systems and fine-tuning the agent. | Haptik says customers receive a dedicated Customer Success Manager from day one. |
| Target customers | Chatbyte says its services are offered exclusively to businesses. | The company describes its AI products as serving enterprises in retail, e-commerce, fintech, and other industries. |
Plans
Chatbyte
- Essential$45 a month
- Starter€99 a month
- Growth$196 a month
- Pro€299 a month
- Max€599 a month
- Professional$753 a month
- EnterprisePriced on request
- EnterprisePriced on request
In their own words
Chatbyte
Chatbyte provides AI chatbots and voice agents for business customer service across web and phone, with access through the web and API. Chatbots can draw on uploaded PDFs, FAQs, or a website as a knowledge base, answer in more than 50 languages with automatic language detection, and pass complex requests to a team with conversation context. The platform also includes ticketing workflows, CSAT surveys, team collaboration, and internal notes. Listed integrations include HubSpot, Pipedrive, Twenty CRM, Zendesk, Intercom, Slack, Linear, Calendly, cal.com, and Google Calendar. Approved AI clients can use its read-only MCP server to discover tools for conversations, voice calls, agents, and usage insights. Chatbot plans list monthly conversation limits of 100, 500, and 2,500. Chatbot Essential is $45/mo; voice Starter is €99/mo. The company says relevant product data stays in the EU and provides Data Processing Agreements for all plans. Chatbyte is based in Hamburg and offers its services exclusively to businesses.
Haptik
Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.