ChatGoNow vs LiveChat
ChatGoNow
chatgonow.com
LiveChat
livechat.comSide by side
| Figure | ChatGoNow | LiveChat |
|---|---|---|
| Price from | $12.50/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 6 | 9 |
| Spec score · Live chat software | 7.5 (#76) | 9.3 (#5) |
| API | The Open API provides endpoints to retrieve a site’s last 50 messages and reply as an agent. | The platform exposes Agent Chat and Customer Chat APIs over stateless Web API and stateful WebSocket real-time transports. |
| Installation | The setup guide instructs users to add a JavaScript embed script to their website’s head section. | Manual installation uses JavaScript copied from the account and pasted before the website closing body tag; WordPress and Shopify plugins are also offered. |
| Product | ChatGoNow provides real-time visitor-agent chat for websites. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Support | The Plus and AI Premium plans list priority technical support; the free plan does not. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
Plans
ChatGoNow
- FreeFree
- Plus Monthly$15 a month
- AI Premium Monthly$50 a month
- Plus Yearly$150 a year
- AI Premium Yearly$500 a year
- Custom PlusPriced on request
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.