ChatLab vs CustomGPT.ai
ChatLab
chatlab.com
CustomGPT.ai
customgpt.aiSide by side
| Figure | ChatLab | CustomGPT.ai |
|---|---|---|
| Price from | $18/mo | $99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Faq Bots | 9.0 (#2) | 8.3 (#7) |
| Spec score · Chatbot Builders | 8.8 (#30) | 8.5 (#58) |
| AI bot generation | Yes | Yes |
| Compliance | ChatLab states that data is encrypted at rest and in transit, offers a data processing agreement and public subprocessor list, and provides GDPR controls. | The company states that CustomGPT.ai is SOC 2 Type 2 certified and GDPR compliant. |
| Deployment | Chatbots can be embedded through HTML, WordPress, Wix, Webflow, PrestaShop, Shopify, WooCommerce, Abicart, and CS-Cart, or connected to messaging channels. | Agents can be embedded on websites, used as live chat, or integrated into systems through the API. |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | No |
| Human handoff | Handover includes the whole conversation so customers do not repeat themselves. | Yes |
| Integrations | E-commerce integrations include Shopify, WooCommerce, PrestaShop, Shoper, Wix, CS-Cart, Abicart, and BaseLinker; hotel integrations include Beds24, Mews, Hotres, IdoBooking, and KWHotel. | Listed integrations include Google Drive, SharePoint, OneDrive, Dropbox, Confluence, Zendesk, WordPress, HubSpot, Notion, YouTube, Shopify, and Zapier. |
| Knowledge-base answers | Yes | Yes |
| Product | ChatLab is a website AI chat platform that can be trained with a business's own data to answer customer questions. | CustomGPT.ai is a no-code platform for building business AI agents that answer questions using an organization’s own content. |
| Paid from | 18 | 89 |
| Support | The Help Center says a person answers support requests within 24 hours on working days. | The pricing page describes Enterprise as including white-glove onboarding, continuous training, and a dedicated solutions engineering and account team. |
Plans
CustomGPT.ai
- Standard$99 a month
- Premium$499 a month
- EnterprisePriced on request
In their own words
CustomGPT.ai
CustomGPT.ai has no write-up on Specifiction yet; its figures are above.