Skip to content
SPECIFICTION
Get listed

ChatLab

chatlab.com

From $18/mo Free plan WebAPI
Visit chatlab.com
Spec score 9.0 #2 of 27 in Faq Bots

Spec sheet

Product
ChatLab is a website AI chat platform that can be trained with a business's own data to answer customer questions.Read 28 Sep 2026 · chatlab.com
Deployment
Chatbots can be embedded through HTML, WordPress, Wix, Webflow, PrestaShop, Shopify, WooCommerce, Abicart, and CS-Cart, or connected to messaging channels.Read 28 Sep 2026 · chatlab.com
Free plan
YesRead 21 Sep 2026 · chatlab.com
Paid from
18Read 21 Sep 2026 · chatlab.com
Integrations
E-commerce integrations include Shopify, WooCommerce, PrestaShop, Shoper, Wix, CS-Cart, Abicart, and BaseLinker; hotel integrations include Beds24, Mews, Hotres, IdoBooking, and KWHotel.Read 28 Sep 2026 · chatlab.com
Privacy
ChatLab says customer data is not used to train AI models, while data sent to AI providers is processed through APIs and typically retained for up to 30 days depending on the provider.Read 28 Sep 2026 · chatlab.com
Compliance
ChatLab states that data is encrypted at rest and in transit, offers a data processing agreement and public subprocessor list, and provides GDPR controls.Read 28 Sep 2026 · chatlab.com
Support
The Help Center says a person answers support requests within 24 hours on working days.Read 28 Sep 2026 · chatlab.com
Headquarters
Kraków, PolandRead 28 Sep 2026 · chatlab.com
AI bot generation
YesRead 21 Sep 2026 · chatlab.com
Annual billing
Annual billing gives 2 months free.Read 28 Sep 2026 · chatlab.com
Business adoption
ChatLab says it is used by more than 500 businesses every month.Read 28 Sep 2026 · chatlab.com
Channels
The product includes website chat, live chat, voice conversations, phone connections, WhatsApp Business, and Email Copilot.Read 28 Sep 2026 · chatlab.com
Chatbot sharing
Basic and higher plans can share chatbots with teams and customers.Read 28 Sep 2026 · chatlab.com
Company location
ChatLab sp. z o.o. is located in Kraków, Poland.Read 28 Sep 2026 · chatlab.com
Custom APIs
Its AI Actions editor can connect to backend systems exposed through API endpoints, and ChatLab offers Talk, Management, and Frontend Widget APIs.Read 28 Sep 2026 · chatlab.com
Deployment channels
multichannelRead 21 Sep 2026 · chatlab.com
Device support
ChatLab works on mobiles, tablets, and desktops through a responsive interface.Read 28 Sep 2026 · chatlab.com
Encryption coverage
Data is encrypted at rest and in transit.Read 28 Sep 2026 · chatlab.com
Free conversations
The Free plan includes an estimated 20 conversations.Read 28 Sep 2026 · chatlab.com
Free message credits
The Free plan includes 100 message credits.Read 28 Sep 2026 · chatlab.com
Free plan limits
Free includes 1 chatbot, 1 administrator user, and 50 training links.Read 28 Sep 2026 · chatlab.com
Free-plan limit
Free bots are deleted after 10 days of inactivity.Read 28 Sep 2026 · chatlab.com
GDPR compliance
ChatLab is built for GDPR and provides data processing documentation.Read 28 Sep 2026 · chatlab.com
Human handoff
Handover includes the whole conversation so customers do not repeat themselves.Read 28 Sep 2026 · chatlab.com
Knowledge sources
Agents can learn from websites, documents, FAQs, PDFs, spreadsheets, and other sources.Read 28 Sep 2026 · chatlab.com
Knowledge-base answers
YesRead 21 Sep 2026 · chatlab.com
Languages
ChatLab supports more than 80 languages and automatically detects the conversation language.Read 28 Sep 2026 · chatlab.com
Security controls
Security settings include allowed domains, message-frequency limits, IP or country blocking, and automatic spam detection.Read 28 Sep 2026 · chatlab.com
Support response times
Email support response times range from 48 hours to 24 hours by plan.Read 28 Sep 2026 · chatlab.com
Supported channels
The agent supports chat, phone, WhatsApp, and email drafts.Read 28 Sep 2026 · chatlab.com
Supported platforms
E-commerce support covers ten platforms, including Shopify, PrestaShop, and Shoper.Read 28 Sep 2026 · chatlab.com
Team permissions
Panel access is managed per user and per bot with team roles.Read 28 Sep 2026 · chatlab.com
Training sources
It can train on websites, PDF, DOC, CSV, XLS and TXT files, free text, and question-and-answer pairs.Read 28 Sep 2026 · chatlab.com
Trial access
Paid plans include a 7-day free trial; the Free plan requires no credit card.Read 28 Sep 2026 · chatlab.com
Visual flow builder
YesRead 21 Sep 2026 · chatlab.com
Visual flow editor
The Flow Editor lets users draw stages and define plain-language conditions.Read 28 Sep 2026 · chatlab.com

Plans and prices

Free Free monthly 100 message credits · 1,000,000 training characters/bot · 1 chatbot · 1 Administrator User · 50 training links No credit card required; free bots are deleted after 10 days of inactivity. Read 28 Sep 2026 · chatlab.com
Basic $18 a month monthly 2,400 message credits · 11,000,000 training characters/bot · 2 chatbots · 2 Administrator Users · Unlimited training links · 48-hour email support 7-day free trial. Read 28 Sep 2026 · chatlab.com
Standard $95 a month monthly 11,000 message credits · 15,000,000 training characters/bot · 5 chatbots · 5 Administrator Users · Unlimited training links · 24-hour email support · 30-minute onboarding support · 1 Email Copilot account 7-day free trial; includes 30-minute onboarding support. Read 28 Sep 2026 · chatlab.com
Premium $360 a month monthly 50,000 message credits · 15,000,000 training characters/bot · 25 chatbots · 25 Administrator Users · Unlimited training links · 24-hour email support · 60-minute onboarding support · 30-minute monthly support calls · 5 Email Copilot accounts · 1 voice phone slot Includes 60-minute onboarding support and 30-minute monthly support calls. Read 28 Sep 2026 · chatlab.com

Every ChatLab plan and price →

Where Specifiction places it

Alternatives to ChatLabAll alternatives →