Chatbase vs ChatLab
Chatbase
chatbase.co
ChatLab
chatlab.comSide by side
| Figure | Chatbase | ChatLab |
|---|---|---|
| Price from | $40/mo | $18/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 9 | 4 |
| Spec score · Chatbot Builders | 9.3 (#3) | 8.8 (#30) |
| Spec score · Faq Bots | 9.3 (#1) | 9.0 (#2) |
| Deployment channels | multichannel | multichannel |
| Free plan | Yes | Yes |
| Headquarters | San Francisco, California | Kraków, Poland |
| Human handoff | The helpdesk supports escalation to humans while preserving the conversation transcript and context. | Handover includes the whole conversation so customers do not repeat themselves. |
| Integrations | Listed integrations include Zendesk, Freshdesk, Gorgias, Zoho Desk, Intercom, Help Scout, HubSpot, Salesforce, WhatsApp, Messenger, Instagram, Slack, Twilio, SIP, Shopify, Adobe Commerce, Stripe, WordPress, Notion, Zapier, Make, Calendly and Cal.com. | E-commerce integrations include Shopify, WooCommerce, PrestaShop, Shoper, Wix, CS-Cart, Abicart, and BaseLinker; hotel integrations include Beds24, Mews, Hotres, IdoBooking, and KWHotel. |
| Knowledge-base answers | Yes | Yes |
| Knowledge sources | Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data as sources. | Agents can learn from websites, documents, FAQs, PDFs, spreadsheets, and other sources. |
| Product | Chatbase provides customer-facing AI agents for customer support, sales, and product guidance across chat, email, and voice. | ChatLab is a website AI chat platform that can be trained with a business's own data to answer customer questions. |
| Paid from | 40 | 18 |
| Visual flow builder | No | Yes |
Plans
Chatbase
- FreeFree
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
- Hobby$40 a month
- Standard$150 a month
- Pro$500 a month
- EnterprisePriced on request
In their own words
Chatbase
Chatbase provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. Teams can build, test, deploy, and improve agents without code. Agents can use help centers, files, links, Q&As, Notion pages, tickets, and product data; plain-language procedures and actions let them look up information or make changes in connected systems. Testing tools include customer-scenario simulations, saved regression tests, and conversation traces. Listed integrations include Salesforce, Zendesk, Freshdesk, Gorgias, Help Scout, HubSpot, Intercom, Shopify, Slack, Zapier, and Twilio. Chatbase says customer data is encrypted in transit and at rest, is not used to train models, and is accessible only to the customer's AI agent. The Free plan includes 50 message credits per month and one member, but agents are deleted after 14 days of inactivity. Hobby costs $40 a month for 700 credits; Standard costs $150 a month for 4,000 credits; Pro costs $500 a month for 15,000 credits. Hobby, Standard, and Pro have a 7-day trial. Developer tools include a JavaScript embed, REST API, CLI, and Android and iOS SDKs.