Chatra vs Crisp
Chatra
chatra.comCrisp
crisp.chatSide by side
| Figure | Chatra | Crisp |
|---|---|---|
| Price from | €31/mo | $45/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Conversational Support Software | 9.0 (#6) | 9.4 (#2) |
| Spec score · Live chat software | 8.5 (#24) | 9.4 (#3) |
| Included agent seats | 1 | 2 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Company | Chatra’s privacy policy identifies Roger Wilco LLC as the provider, and its homepage says Chatra is now a Brevo company. | Crisp says it was created in 2015, is 100% bootstrapped, has 600,000+ users and is headquartered in Nantes, France. |
| Founded | Chatra says it launched its live chat tool in 2015. | 2015 |
| Free plan | Yes | Yes |
| Integrations | The plans page lists WordPress, Shopify, WooCommerce, Ecwid, Slack, BigCommerce, Help Scout, and Zapier integrations. | The integrations directory includes CRM, CMS, marketing, messaging and teamwork integrations such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. |
| Live agent chat | Yes | Yes |
| Product | Chatra lets website visitors contact businesses by live chat while agents are online or send messages when agents are offline. | Crisp describes itself as an AI customer support platform with an all-in-one omnichannel inbox, AI agents and flat pricing. |
| Security | The plans page describes the chat widget as SSL-encrypted, and Chatra publishes a data processing addendum and GDPR information. | Crisp says it does not sell data, uses encrypted backups, applies GDPR protections and limits customer-data access by need to know. |
| Paid from | 25 | 45 |
| Visitor tracking | Agents can view a real-time list of website visitors with details such as location, current page, referrer, operating system, and browser. | Yes |
Plans
Crisp
- FreeFree
- Mini$45 a month
- Essentials$95 a month
- Plus$295 a month
- EnterprisePriced on request
In their own words
Crisp
Crisp is an AI customer support platform that brings inbound conversations from multiple channels into one collaborative inbox. Its chat widget works on websites and web apps, as well as native iOS, Android and React apps. Teams can create and manage help-center articles, train AI using website content, PDFs, knowledge-base articles, conversations and private snippets, and build no-code workflows for internal automation or customer-facing agents. Crisp is intended for customer support, inbound sales and marketing teams. Its integrations directory includes CRM, CMS, marketing, messaging and teamwork tools such as Salesforce, HubSpot, Shopify, Slack, WhatsApp and Jira. A REST API provides access to and control over data such as conversations and contacts. The free plan includes two seats, no AI credits, 100 customer profiles and unlimited conversations. Paid plans start with Mini at $45 a month per workspace. New accounts receive a 14-day trial with all features and no card required. Crisp was created in 2015 and is headquartered in Nantes, France.