Chatra vs Gorgias
Chatra
chatra.com
Gorgias
gorgias.comSide by side
| Figure | Chatra | Gorgias |
|---|---|---|
| Price from | €31/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 0 |
| Spec score · Conversational Support Software | 9.0 (#6) | 8.2 (#13) |
| Company | Chatra’s privacy policy identifies Roger Wilco LLC as the provider, and its homepage says Chatra is now a Brevo company. | Gorgias says it was founded in Paris in 2015. |
| Founded | Chatra says it launched its live chat tool in 2015. | 2015 |
| Free plan | Yes | No |
| Integrations | The plans page lists WordPress, Shopify, WooCommerce, Ecwid, Slack, BigCommerce, Help Scout, and Zapier integrations. | Gorgias says its app directory connects more than 100 apps, including Shopify, BigCommerce, Loop Returns, Yotpo, Recharge, and Attentive. |
| Mobile apps | Chatra provides an agent dashboard accessible in a browser and mobile apps for iOS and Android. | Gorgias offers iOS and Android apps with push notifications, but the mobile app cannot make or receive calls. |
| Product | Chatra lets website visitors contact businesses by live chat while agents are online or send messages when agents are offline. | Gorgias is a customer support platform for ecommerce brands that brings email, chat, social media, phone, and SMS interactions into one place. |
| Security | The plans page describes the chat widget as SSL-encrypted, and Chatra publishes a data processing addendum and GDPR information. | Gorgias lists SOC 2 Type II certification, HIPAA compliance, encrypted backups, HTTPS TLS connections, and two-factor authentication among its security measures. |
| Support | Chatra lists email support Monday through Friday, 3am–4pm EST, and offers help setting up integrations and installations. | Gorgias provides Academy courses and Help Center resources, and its support page describes email and chat support options based on business size. |
Plans
In their own words
Gorgias
Gorgias is a helpdesk for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together. Its inbox gathers email, chat, SMS, WhatsApp, Instagram, and Facebook conversations in one view. Shopify tickets can show order, customer, and product information; agents can cancel orders, apply discounts, or upsell from a conversation. Helpdesk tools include ticket routing, prioritization, automation rules, SLA management, a help center, and a customer portal. The app directory connects more than 100 apps, and custom HTTP integrations can fetch data or trigger actions in other systems. Gorgias lists web, Android, iOS, API, and extension access. Its mobile apps provide push notifications and can create email tickets, but cannot make or receive calls or send images or links in messages. A new helpdesk account starts with a 30-day free trial, though trial accounts cannot create a help center and have outbound email limits. Plans scale from 50 to 5,000 tickets per month and are not priced per agent. Voice and SMS are add-ons priced by usage.