Chatsi vs Desku AI Chatbot Builder
Chatsi
chatsi.ai
Desku AI Chatbot Builder
desku.ioSide by side
| Figure | Chatsi | Desku AI Chatbot Builder |
|---|---|---|
| Price from | $1,200/mo | $39/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 8 |
| Spec score · Chatbot Builders | 7.5 (#208) | 9.1 (#10) |
| AI bot generation | Yes | Yes |
| Analytics | The product includes real-time performance and customer behavior analytics and says conversation data provides insights for marketing, retention, and merchandising. | The builder includes conversation analytics for tracking chatbot performance and accuracy. |
| Deployment channels | website | multichannel |
| Free plan | No | Yes |
| Headquarters | Holladay, Utah, United States | Wilmington, Delaware, United States |
| Human handoff | Yes | The chatbot can escalate conversations to human agents and transfer them to live chat. |
| Knowledge-base answers | Yes | Yes |
| Languages | Chatsi says its AI can train in English and answer shoppers in any language without special training materials or translation. | The chatbot product page advertises multilingual support, while G2 lists German, English, French, Spanish and Swedish as supported languages. |
| Privacy | The data processing policy says Chatsi processes customer personal data according to documented customer instructions and does not use or disclose it beyond authorized purposes. | Desku's privacy policy says it does not sell personal data and references GDPR and CCPA/CPRA rights, but its legal entity field remains an unfilled placeholder. |
| Product | Chatsi is an AI-powered ecommerce shopping concierge that answers product questions, recommends products, and aims to drive sales. | Desku describes its AI Chatbot Builder as a visual, no-code tool for creating, training and deploying customer support chatbots. |
| Security | Chatsi’s data processing policy lists encryption in transit and at rest, multi-factor authentication, access controls, security assessments, and secure API-key management as safeguards. | Desku says its controls include encryption in transit and at rest, role-based access, monitoring, logging and intrusion detection. |
| Paid from | 1200 | 39 |
| Support | Pricing lists support response times of 24 hours for Lite, 6 hours for Pro, and 1 hour for Enterprise. | GetApp lists email/help desk, knowledge base, phone, chat and 24/7 live representative support for Desku. |
Plans
Desku AI Chatbot Builder
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
- FreeFree
- Growth$39 a month
- Advance$79 a month
- Business$179 a month
In their own words
Desku AI Chatbot Builder
Desku AI Chatbot Builder combines chatbot creation with a multichannel inbox for customer conversations. A visual flow builder and AI bot generation support bot setup, while knowledge-base answers help automate responses. Conversations can be handed off to a human. Its unified social inbox includes comment management, reply automation, and team assignment.
The service runs on the web, iOS, and Android, and a mobile app is available. Pricing is freemium. The Free plan costs nothing, billed monthly, and includes 2 agents and 1 inbox. Growth costs $39 a month, billed monthly, for 6 agents. Advance costs $79 a month for 12 agents, and Business costs $179 a month for 25 agents. A 14-day trial is listed. The maker is based in Wilmington, Delaware, United States.