| Price from | $1,200/mo | $3.25/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Chatbot Builders | 7.5 (#208) | 9.1 (#8) |
| Analytics | The product includes real-time performance and customer behavior analytics and says conversation data provides insights for marketing, retention, and merchandising. | Dashboards track resolution rates, escalations, response times, conversation topics and lead attribution. |
| Human handoff | Yes | The helpdesk supports handing conversations to staff with conversation context available to the team. |
| Product | Chatsi is an AI-powered ecommerce shopping concierge that answers product questions, recommends products, and aims to drive sales. | Guzli provides customer-facing AI agents for support, sales, and product guidance across chat, email, and voice. |
| Security | Chatsi’s data processing policy lists encryption in transit and at rest, multi-factor authentication, access controls, security assessments, and secure API-key management as safeguards. | Guzli states it is GDPR compliant, independently audited for SOC 2 Type II, and built to handle protected health information under HIPAA. |
| Support | Pricing lists support response times of 24 hours for Lite, 6 hours for Pro, and 1 hour for Enterprise. | Published plan details list priority email support on Hobby, priority support on Pro, and dedicated support for Enterprise. |
