Chattermill vs Delve
Chattermill
chattermill.com
Delve
delvetool.comSide by side
| Figure | Chattermill | Delve |
|---|---|---|
| Price from | — | $16.67/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Text Analytics Software | 7.9 (#11) | 8.1 (#8) |
| Headquarters | Chattermill lists its address as 68 Hanbury Street, London, E1 5JL, United Kingdom. | New York, NY, United States |
| Purpose | Chattermill analyzes customer feedback in one place, flags issues, and provides answers backed by customer comments. | Delve is cloud-based qualitative data analysis software for coding research data and finding insights from interviews and focus groups. |
| Security | Chattermill states that it is SOC 2 Type II and ISO 27001 certified and compliant with GDPR and CCPA. | Delve states that data is encrypted in transit with TLS and at rest by its database subprocessors, and that accounts support two-factor authentication. |
Plans
Delve
- Education monthly$18 a month
- Standard monthly$50 a month
- Education annual$200 a year
In their own words
Chattermill
Chattermill brings customer feedback together to surface issues and answer questions using customer comments as evidence. Its Lyra Agent analyzes feedback and returns answers with quantified evidence, charts, reports, and customer quotes; it also monitors voice-of-customer data and raises trends and signals. Teams can create custom reports with advanced filters and visualizations, add them to dashboards, and route real-time issue alerts to Slack, email, Jira, or other destinations. Chattermill connects to 65+ feedback channels, including surveys, reviews, support, social media, and voice calls. Listed integrations include Zendesk, Intercom, Salesforce, Slack, Jira, Snowflake, and an API. It can also connect customer intelligence to Claude, ChatGPT, and other MCP-compatible agents. The platform analyzes feedback in more than 100 languages with automated translation and transcription. Chattermill lists sentiment analysis, NPS surveys, feature requests, and in-app feedback. It is intended for enterprise CX, insights, product, and customer-support teams. The company says it is SOC 2 Type II and ISO 27001 certified and complies with GDPR and CCPA. Pricing is available on request.